Brenda Arias
Patterson,CA
Summary
To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Certified Phlebotomist well versed in venipuncture, capillary puncture and special collection procedures. Detail-oriented and committed to maintaining highest quality control and patient care standards. Adept in variety of software applications for EMR maintenance.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Hostess/waitress
Jorge El Tapatio
04.2021 - Current
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times
- Maintained highly loyal clientele by delivering unparalleled service at every stage of restaurant dining experience.
- Increased sales by 10% by trying to promote and sale the food we serve
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Veterinary Assistant
True Blue Veterinary Hospital
11.2021 - 02.2022
- Triaged incoming patients to determine treatment needs and urgency of care.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Cleaned and disinfected exam areas, surgical equipment and kennels to prevent diseases and control odors.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave under high pressure and high temperature conditions.
- Collected patient biopsies and blood samples for laboratory analysis.
- Positioned animals for diagnostic imaging such as x-rays and scans.
- Administered medications to animals in treatment and documented changes in condition.
- Cleaned, sterilized and maintained kennels, operating rooms and surgical equipment.
- Answered owner animal health questions and advised on best care practices.
- Assisted senior staff with blood analyses and physical assessments.
Patterson — supervisor
Mountain Mikes Pizza
07.2018 - 08.2021
- Planned team-building exercises to increase employee performance and job satisfaction
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies
- Evaluated work of employees to ensure work quality if not, proceed to show them ways to improve and show them right way
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies
- Handled over 50 calls same time per day to address customer inquiries and concerns
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
Education
GED -
Modesto Junior College
Modesto, CAPhlebotomy Technician
First Lady Permanente
Turlock, CADiploma -
Patterson High School
Patterson, CA05.2018
Skills
- Bilingual In Spanish and English
- Customer Service
- Preventive Care
- Quality Control
- Sample and specimen collection
- Time management
- Teamwork and Collaboration
- Training and mentoring
Certification
- Certified on giving Basic Life Support, First Lady Permanente LLC
- PT - Phlebotomy Technician
Timeline
Veterinary Assistant
True Blue Veterinary Hospital
11.2021 - 02.2022
Hostess/waitress
Jorge El Tapatio
04.2021 - Current
Patterson — supervisor
Mountain Mikes Pizza
07.2018 - 08.2021
GED -
Modesto Junior College
Phlebotomy Technician
First Lady Permanente
Diploma -
Patterson High School
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