Katrina Rocha
Dallas,Texas
Summary
Experienced waitress with 8+ years of work experience in the restaurant industry. Highly motivated with excellent interpersonal communication skills. Known for being attentive to details and creating strong relationships with customers and coworkers. Bilingual and a good communicator. Looking to bring my expertise and passion for customer service to a company that values exceptional service.
Hardworking professional offers hospitality experience and enthusiasm for helping others. Familiar with organizing seating for individuals or parties to maximize guest satisfaction. Comfortable working in fast-paced environments to handle demanding workload.
Overview
7
7
years of professional experience
Work History
Hostess/Waitress
Taco y vino
Dallas
03.2021 - 08.2023
- Provided excellent customer service by addressing customer needs promptly.
- Monitored dining room activity to ensure compliance with health regulations.
- Greeted guests warmly upon arrival, seating them promptly.
Waitress
Olive garden
Dallas
09.2019 - 03.2021
- Prepared checks accurately and processed payments promptly.
- Served alcoholic beverages responsibly in accordance with state laws.
- Developed positive relationships with regular customers through friendly conversation.
- Performed basic math calculations when computing bills for customers' meals.
Cashier
Kentucky Fried Chicken
06.2016 - 05.2019
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Issued receipts, refunds, credits or change due to customers.
- Balanced daily transactions on a computerized point-of-sale system.
Education
Diploma -
Sunset High School
05.2019
Skills
- Highly motivated
- Excellent interpersonal communication skills
- Attentive to details
- Bilingual
- Good communicator
- Ability to effectively manage time and prioritize tasks
- Strong product knowledge and understanding target customers
- Experience handling cash, debit, and credit card transactions
- Provide excellent customer service
- Make suggestions based on customer preferences
- Take and serve food/drinks orders
- Up-sell when appropriate
- Pleasantly deal with customers to ensure satisfaction
- High energy level
- Professionalism
- Multitasking abilities
Cell
469-407-9767
Timeline
Hostess/Waitress
Taco y vino
03.2021 - 08.2023
Waitress
Olive garden
09.2019 - 03.2021
Cashier
Kentucky Fried Chicken
06.2016 - 05.2019
Diploma -
Sunset High School