Microsoft
Brenda Atkins
COUNTRY CLUB HILLS,IL
Summary
Knowledgeable certified medical assistant with exceptional background over several years handling intensive clinical environments. Quality-driven and safety-oriented with excellent interpersonal and relationship-building abilities. Experienced in collaborating across disciplines to support patient needs and enhance care. Dedicated Medical Assistant skilled with technical, clerical and patient support. Strong interpersonal communication with talent effectively dealing with patients and staff alike. Detailed understanding of medical sector and regulatory obligations concerning it.
Overview
18
18
years of professional experience
1
1
Certification
1
1
BLS
Work History
CMA Surgery Neurosurgery
Advocate Christ Medical Center
Oak Lawn, IL
11.2020 - 10.2024
- Provided direct patient care by assisting with treatments
- Performed administrative duties such as scheduling appointments, maintaining medical records, filing insurance claims and handling billing inquiries.
- Answered phones, scheduled appointments with patients via phone and in person, greeted patients, and ordered supplies.
- Monitored vital signs, Conducted physical assessments including measurements of height, weight, temperature and pulse rate; reported any changes in condition to supervising physician or nurse practitioner.
- Communicated effectively with patients regarding their care plan; provided emotional support during difficult times.
- Prepared exam rooms prior to patient visits; ensured that all necessary supplies were available and prepared treatment rooms for patient examinations, including cleaning surfaces and restocking supplies.
- Responded quickly to emergency situations according to established protocols.
- Documented all activities accurately into electronic medical records system.
- Changed dressings on wounds to prevent infection and check for healing.
- Positioned patients properly during examination or treatment for comfort and safety.
- Verified appointment times with patients, preparing charts, pre-admission and consent forms.
- Conducted patient interviews to gather medical and health history, chief complaints, and information about current medical issues.
- Incorporated outside records into charts and EHR.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
CMA, Internal Medicine
Advocate South Suburban Hospital
South Holland, IL
08.2014 - 11.2020
- Assisted with patient admissions and discharges, including obtaining vital signs, height, weight, temperature, and pulse rate. Reported any changes in condition to supervising physician or nurse practitioner, and medical histories.
- Performed laboratory tests such as urinalysis and blood glucose monitoring, following established protocols.
- Conducted physical assessments and reported any changes in condition to the supervising physician or nurse practitioner.
- Educated patients on topics related to their health care needs such as disease prevention, diet management, medication use and post-treatment instructions.
- Ensured compliance with applicable laws and regulations pertaining to patient safety.
- Monitored vital signs such as heart rate, respiration rate and blood pressure; recorded results in patient charts accurately and promptly. Obtain medical history, chief complaints.
- Collaborated with other healthcare professionals to develop individualized plans of care for each patient based on their specific needs.
- Administered injections per physician orders while adhering to all safety guidelines.
- Administered medications under physician's supervision.
- Prepared exam rooms prior to patient visits, ensuring that all necessary supplies were available, including cleaning surfaces and restocking supplies.
- Cleaned and maintained medical equipment following procedures and standards.
- Responded quickly to emergency situations according to established protocols.
- Answered phones promptly; responded professionally to inquiries from patients or family members, and greeted patients.
- Participated actively in team meetings discussing new developments in medicine or changes in policies and procedures
- Scheduled appointments for patients via phone and in person.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Responded to patient callbacks and phone-in prescription refill requests.
- Communicated with pharmacies for prescription refills on behalf of supervising physician.
- Organized charts, documents and supplies to maintain team productivity.
- Educated patients about medications, procedures and physician's instructions.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Incorporated outside records into charts and EHR.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Explained treatment procedures and physicians' instructions.
- Positioned patients properly during examination or treatment for comfort and safety.
- Electrocardiogram (EKG) to administer diagnostic tests. Perform Spirometry, Peek Flows and Visual Exams
CMA Team Lead
Millennium Park
Chicago, IL
08.2006 - 09.2013
- Provided direct patient care by assisting with treatments and administering medications as directed by physicians.
- Performed laboratory tests such as urinalysis and blood glucose monitoring, following established protocols.
- Conducted physical assessments including measurements of height, weight, temperature and pulse rate; reported any changes in condition to supervising physician or nurse practitioner.
- Performed administrative duties such as scheduling appointments, maintaining medical records, filing insurance claims and handling billing inquiries.
- Supported the manager in developing plans for future projects, initiatives and objectives.
- Coordinated resources across multiple teams to achieve project goals within budget constraints.
- Collaborated with other departments to develop effective solutions that meet customer needs.
- Identified opportunities for process improvements, implementing changes when required.
- Provided support to junior staff during peak periods of workloads.
- Motivated staff through positive reinforcement techniques.
- Maintained accurate records of employee attendance and task completion times.
- Analyzed key performance indicators to identify effective strategies.
- Assessed company operations for compliance with safety standards.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Implemented strategies to take advantage of new opportunities.
- Collaborated with other departments to streamline processes and improve interdepartmental cooperation.
- Fostered a culture of continuous improvement, encouraging innovation and efficiency.
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Developed strategies to increase team productivity and improve customer service levels.
- Trained new staff/Students in relevant processes and procedures.
- Resolved escalated customer complaints or queries promptly and efficiently.
- Ensured compliance with company policies and procedures throughout the team.
- Allocated resources effectively to ensure project completion within deadlines and budget.
- Monitored team workload to prevent burnout and ensure equitable task distribution.
- Maintained open lines of communication with senior management, reporting team progress and challenges.
Education
Degree Title - Bachelor of Science in Healthcare Management
Colorado Technical University
Colorado Springs, CO06-2019
Medical Assistant Diploma - Healthcare
Illinois School of Health Careers - Chicago
Chicago, IL03-2006
Skills
- Internal controls implementation
- HIPAA Compliance
- Patient Scheduling
- Medical Terminology
- Patient-focused care
- Medical terminologies
- Patient Care Coordination
- Reliable team player
- Appointment Setting
- Medical terminology knowledge
- Electronic Health Records
- Medical records confidentiality
- Inventory and supply management
- Analytical decision-making skills
Personal Information
Date of Birth: 7/27/80
Certification
- BLS Certified
- CCMA - Certified Clinical Medical Assistant
References
References available upon request.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimePart TimeLocation Preference
On-SiteRemoteHybridImportant To Me
Career advancementWork-life balanceHealthcare benefitsPaid time off4-day work weekPaid sick leaveSoftware
Power Point
Timeline
CMA Surgery Neurosurgery
Advocate Christ Medical Center
11.2020 - 10.2024
CMA, Internal Medicine
Advocate South Suburban Hospital
08.2014 - 11.2020
CMA Team Lead
Millennium Park
08.2006 - 09.2013
Degree Title - Bachelor of Science in Healthcare Management
Colorado Technical University
Medical Assistant Diploma - Healthcare
Illinois School of Health Careers - Chicago
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