Brenda Atlas
Customer Service Rep
Chattanooga,TN
Summary
With over 25 years of experience at Regis Corporation, honed skills as a seasoned Administrative Assistant. Excelled in executing efficient record filing systems, coordinating travel arrangements, and providing guidance to new staff members. Expertise extends to managing various administrative tasks, maintaining accurate spreadsheets, and effectively interacting with vendors. Eager to leverage extensive knowledge in office administration and organization to make a valuable contribution to a dynamic team.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level customerservice position. Ready to help team achieve company goals.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Dallas Boss
04.2022 - 10.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enter information into Monday CRM program
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Administrative Assistant
Regis Corporation
04.2000 - 10.2021
- Managed daily administrative operations, including data entry, processing new hires, and maintaining personnel records for efficient employee onboarding and record-keeping
- Implemented a systematic filing approach to enhance document organization, resulting in improved information retrieval and office management
- Coordinated travel logistics and facilitated equipment repair, ensuring seamless business operations and workplace functionality
- Provided training and guidance to new administrative staff, promoting adherence to established procedures and contributing to team skill development
Receptionist
Regis Corporation
09.1996 - 04.2000
- Efficiently managed a range of administrative duties including confirming appointments, updating client records, and handling high-volume multi-line telephone systems
- Streamlined visitor monitoring and screening processes, enhancing office security and client service efficiency
- Maintained professional client communication through timely correspondence and prompt inquiry response, ensuring exceptional customer service
Education
Some College (No Degree) - Child Care and Development
College of DuPage
Glen Ellyn, IL09-1989
General Office Certificate - General Office
MSTA Business College
09.1976
Skills
- Meticulous Attention to Detail
- Judgment and Decision Making
- Effective Multitasking
- Report Preparation
- Ease With Computers and Technology
- Verbal and Written Communication
- Detail-Oriented Planning
- Appointment Coordination
- Database Management
- Proficient in Microsoft Office Suite
- Organizational Coordination
- Client Support
Certification
Human Resource and Law
Timeline
Customer Service Representative
Dallas Boss
04.2022 - 10.2024
Administrative Assistant
Regis Corporation
04.2000 - 10.2021
Receptionist
Regis Corporation
09.1996 - 04.2000
Some College (No Degree) - Child Care and Development
College of DuPage
General Office Certificate - General Office
MSTA Business College
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