Brenda Kay Axsom
Acentra Health
Chariton,IA
12
years of professional experience
Call Center Support Coordinator skilled in customer relations, problem-solving, and team collaboration, with expertise in managing customer interactions and ensuring high-quality service delivery through effective communication and data analysis.
Work History
Call Center Support Coordinator
3 Years 5 Months- Coordinated call center support activities to enhance service delivery and maintain customer satisfaction.
- Assist with daily operational processes and support team performance objectives.
- Provide professional customer service while addressing inquiries and resolving concerns.
- Utilize computer systems and software applications to manage and track customer interactions.
- Support leadership initiatives and contribute to maintaining high-quality service standards.
- Foster positive relationships with customers and team members through effective communication and collaboration.
Customer Service Specialist
7 Years 6 Months- Resolved customer issues with knowledgeable and friendly service, enhancing overall satisfaction.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Developed strong customer relationships to encourage repeat business.
- Resolved customer inquiries, questions and concerns to consistently offer quality customer service and reach established benchmarks.
Assistant Store Manager
1 Year 6 Months- Trained and mentored staff to enhance team performance and productivity.
- Implemented merchandising strategies to improve product visibility and sales.
- Managed inventory control processes, optimizing stock levels for efficiency.
- Supervised daily operations to ensure compliance with company policies and procedures.
- Completed frequent store floor checks and directed team members to correct issues impacting store appearance or professionalism.
- Handled customer complaints by empathetically listening, recording details, and offering solutions.
Education
No Degree - Medical Coding And Billing
Associate of Arts - Office Management
High School Diploma
Skills
Customer relations
Retail sales expertise
Problem-solving abilities
Service quality monitoring
Office administration
Telecommunications support
Call center operations
Data Entry
Administrative management
ICD-10 Medical Coding
Microsoft Windows and Excel
Customer service protocols
Team collaboration
Timeline
Call Center Support Coordinator
Acentra Health
03.2023 - CurrentRead More
Customer Service Specialist
Roberts Robinson Chevrolet Buick GMC
09.2015 - 03.2023Read More
Assistant Store Manager
Dollar General
03.2014 - 09.2015Read More
US Career Institute
No Degree from Medical Coding And Billing
Read More
American Institute of Business
Associate of Arts from Office Management
Read More
Princeton High School
High School Diploma
Read More