Brenda Bachman

• Collected property taxes and ensured timely payments to support township revenue.
• Processed tax payments using municipal accounting software to maintain accurate financial records.
• Assisted residents with tax inquiries, providing clear information and resolving issues effectively.
• Conducted outreach programs to educate community on tax obligations and payment options.
• Monitored delinquent accounts and coordinated collection efforts to recover outstanding taxes.
• Enhanced taxpayer experience with timely and professional customer service, addressing inquiries and resolving disputes.

Owned, managed and operated a retail store specializing in locally crafted merchandise.

• Developed marketing strategies to increase foot traffic and enhance brand visibility in the local market.
• Managed daily operations, ensuring efficient inventory management and customer service standards.
• Oversaw financial management, including budgeting, expense tracking, and profit margin analysis for sustainability.
• Boosted sales revenue with targeted promotions that capitalized on seasonal trends and consumer preferences.
• Prepared bank deposits and handled business sales, returns, and transaction reports.

Assistant manager for the front of the house, restaurant, special events coordinator for the event department and suite concierge for the suites on the third floor.

• Assisted in daily operations to ensure efficient workflow and high-quality service.
• Implemented training programs for staff to enhance product knowledge and customer engagement.
• Monitored inventory levels, ensuring timely reordering of supplies for uninterrupted service.
• Collaborated with management to develop promotional strategies that increased customer footfall.
• Coordinated special events, managing logistics and ensuring seamless execution from start to finish.
• Developed strong working relationships with staff, fostering a positive work environment.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
• Collaborated with the management team to develop strategic plans for business growth and improvement.
• Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
• Resolved customer complaints swiftly, enhancing overall satisfaction and loyalty.
• Conducted regular staff evaluations, providing constructive feedback to improve performance standards.