Brenda Barany
Edison,NJ
Summary
Dedicated Customer Service Supervisor with a proven track record in team leadership, training development, and issue resolution. Committed to enhancing customer satisfaction and team performance through effective relationship management.
Overview
37
37
years of professional experience
Work History
Customer Service Supervisor
Cablevision/Altice
Piscataway, New Jersey
12.1989 - 08.2026
- Supervised customer service team to ensure high-quality support.
- Monitored team performance and provided constructive feedback regularly.
- Trained staff on company policies and customer service best practices.
- Resolved complex customer issues and escalated them for resolution.
- Assisted customers with product inquiries and resolving complaints promptly and professionally.
- Developed training materials for onboarding new customer service representatives.
Customer Service Representative
Cablevision
Piscataway, New Jersey
08.1989 - 12.1998
- Assisted customers with service inquiries and technical issues, achieving timely resolution and improving service quality.
- Resolved customer complaints through effective communication and problem-solving, enhancing customer satisfaction.
- Supported billing inquiries and managed account-related concerns with accuracy and efficiency.
- Educated customers on product features and promotions, fostering engagement and loyalty.
Education
Edison High School
Edison, NJ06-1981
Skills
- Customer service
- Issue resolution
- Performance monitoring
- Training development
- Team leadership
- Customer relationship management
Timeline
Customer Service Supervisor
Cablevision/Altice
12.1989 - 08.2026
Customer Service Representative
Cablevision
08.1989 - 12.1998
Edison High School