Brenda Bartz
Browns Valley
Summary
Dynamic leader with proven expertise in team leadership and time management, honed as PSAP Manager/Jail Administrator at Traverse County Sheriff's Office and Owner/Operator of Traverse Cafe. Excelled in enhancing safety, improving agency communications, and delivering exceptional customer service. Skilled in Central Square RMS/JMS and conflict resolution, consistently achieving goals and fostering community relationships.
Energetic and organized with knack for leadership and problem-solving. Well-versed in strategic planning and operational efficiency, along with strong analytical and communication skills. Committed to driving team success and achieving organizational goals.
Overview
22
22
years of professional experience
1
1
Certification
Work History
PSAP Manager/Jail Administrator
Traverse County Sheriff's Office
12.2014 - 11.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Improved communications with agencies and community members.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maintain the safety and security of the jail, inmates and staff.
- Effectively work with State agencies to implement NG911.
Owner/Operator
Traverse Cafe
02.2003 - 11.2014
- Operated with safety and skill to avoid accidents and delays.
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
Education
No Degree - Word Processing
Alexandria Technical College
Alexandria, MNNo Degree - Integrated Information System Specialist
Alexandria Technical College
Alexandria, MNSkills
- Customer service
- Team leadership
- Time management
- Decision-making
- Conflict resolution
- Central Square RMS/JMS
- S3
- Powerphone
- Word
- Excel
Accomplishments
- Supervised team of 11 staff members.
- Achieved bi-annual inspections by completing a multitude of tasks with accuracy and efficiency required by the MN DOC.
- Increased professionalism and efficiency of 911 by introducing Rapid Deploy and PowerPhone into the 911 Center.
- Used Central Square software to implement Jail Observation to better track accountability.
- Worked with many outside agencies and vendors to effectively operate the jail for the inmates and maintained the safety and security of all.
Certification
MSA - ICLD Four part Certification
MN CIT Certification
CPR/AED Certification
First Aid Certification
TASER Certification
ServSafe Food Handler's Certification
NENA 911 Center Supervisor Certification
MN Driver's License
Timeline
PSAP Manager/Jail Administrator
Traverse County Sheriff's Office
12.2014 - 11.2024
Owner/Operator
Traverse Cafe
02.2003 - 11.2014
No Degree - Word Processing
Alexandria Technical College
No Degree - Integrated Information System Specialist
Alexandria Technical College
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