Brenda Beavers
Birmingham,AL
Summary
Dedicated Housekeeping Supervisor experienced in managing efficient housekeeping operations that enhance guest satisfaction. Collaborated with various hotel departments to drive communication and service initiatives, ensuring high-quality standards. Maintained accurate documentation of duties and proactively addressed safety hazards and maintenance issues.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
Work History
Housekeeping Supervisor
Embassy Suites
Atlanta, MI
07.2021 - 12.2024
- Supervised housekeeping staff to maintain high cleanliness standards throughout the hotel.
- Trained new employees on proper cleaning techniques and safety protocols.
- Inspected guest rooms and public areas for cleanliness and presentation quality.
- Scheduled staff shifts to ensure adequate coverage during peak hours.
- Coordinated with maintenance for timely repairs of guest room issues.
- Managed inventory of cleaning supplies and equipment for efficient operations.
- Supervised and supported housekeeping personnel to maximize quality of service and performance.
- Supervised and trained staff in housekeeping operations, ensuring adherence to standards of cleanliness.
- Conducted regular inspections of all guest rooms, hallways, lobbies, restrooms, elevators, stairwells, laundry facilities and other common areas.
Customer Service Manager
Maybelline
Jonesboro, GA
06.2020 - 06.2021
- Resolved customer complaints by providing effective solutions and support.
- Managed customer inquiries via phone and email to ensure prompt responses.
- Trained new staff on customer service protocols and company policies.
- Maintained accurate records of customer interactions and feedback in the system.
Education
Associate of Applied Science -
Florida Atlantic University
Boca Raton, FL 02.1985 - 11.1988
Citizen Highschool
Atlanta , GaTimeline
Housekeeping Supervisor
Embassy Suites
07.2021 - 12.2024
Customer Service Manager
Maybelline
06.2020 - 06.2021
Associate of Applied Science -
Florida Atlantic University
02.1985 - 11.1988
Citizen Highschool