Brenda Becerril-Nieves
Sturgis,MI
Summary
Motivated professional skilled in processing transactions, machine operation, store management and customer service.
Overview
11
11
years of professional experience
Work History
Store Manager
Biggby Coffee
Sturgis, MI
10.2022 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
Customer Service Cashier
Wal-Mart Supercenter
Sturgis, MI
05.2022 - 10.2022
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
Machine Operator
Summit Polymers Inc.
Sturgis, MI
10.2021 - 03.2022
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Operated various types of machinery, contributing to the successful completion of diverse projects.
Inspector In Quality Assurance
Viant
Grand Rapids, MI
02.2017 - 08.2021
- Planned QA procedures based on thorough reviews of product drawings to check dimensions and component configurations.
- Helped correct manufacturing problems with use of rejection and non-conforming material reports.
- Checked company documentation against customer requirements with reviews of initial release documentation.
- Achieved precise and consistent results by managing, maintaining, and calibrating testing equipment.
- Verified compliance with contract specifications by thoroughly inspecting manufactured products.
- Outlined issues such as nonconformance, root cause analyses and quality trends with clear, detailed reports.
- Kept all areas clean, organized and in line with company professional standards.
Cashier
The Halloween Store
Walker, MI
09.2016 - 11.2016
- Maintained clean, organized, and well-stocked checkout areas with regular attention to displays.
- Balanced cash drawer at beginning and end of each shift, investigating and resolving any discrepancies.
- Handled online order pickups, locating items and helping customers move bulky purchases to vehicles.
- Processed refunds and exchanges for different products.
- Satisfied customers with quick and comprehensive support for all needs.
- Covered multiple store areas by cross-training in different roles.
- Fixed checkout merchandise displays with continuous resets during down periods.
Machine Operator
Display Pack
Grand Rapids, MI
06.2015 - 08.2016
- Maximized machine uptime with well-coordinated preventive maintenance and repair actions.
- Met quality assurance standards with regular inspections and returned low-quality work for recycling or disposal.
- Produced high-quality work for each job by adapting quickly to changing work orders and production requirements.
- Avoided errors by maintaining clean work area and carefully following instructions.
- Avoided safety risks by following proper procedures and wearing correct gear for each task.
Waitress
Fajita Republic
Grand Rapids, MI
03.2014 - 06.2015
- Assisted kitchen staff with handling high-volume loads, garnishing plates and preparing simple items like desserts and salads.
- Supported cleanliness targets by addressing dining room, bathrooms, and other areas during and at end of each shift.
- Kept cash drawer balanced, carefully calculating and verifying orders.
- Cleaned tables, completed closing duties, and re-stocked tableware and supplies.
- Maintained safe food handling and sanitation standards.
- Customized orders to account for dietary restrictions such as food allergies, communicating needs with kitchen staff.
- Followed up with customers periodically to assist with additional needs or requests.
Education
Grand Rapids Community College
Grand Rapids, MI05.2019
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Sturgis High School
Sturgis, MI06.2013
Skills
- Customer oriented
- Time management
- Task prioritization
- Payment processing
- Cash handling
- Documentation evaluation
- Attention to detail
Languages
Spanish
Native or Bilingual
Timeline
Store Manager
Biggby Coffee
10.2022 - Current
Customer Service Cashier
Wal-Mart Supercenter
05.2022 - 10.2022
Machine Operator
Summit Polymers Inc.
10.2021 - 03.2022
Inspector In Quality Assurance
Viant
02.2017 - 08.2021
Cashier
The Halloween Store
09.2016 - 11.2016
Machine Operator
Display Pack
06.2015 - 08.2016
Waitress
Fajita Republic
03.2014 - 06.2015
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Sturgis High School
Grand Rapids Community College