- Kayaking
- Crafting and DIY Projects
- I enjoy cooking for friends and family gatherings
- Bread Making
- Personal Development and Self-Improvement
Brenda Bennett
Searcy,AR
Summary
Versatile and dedicated professional with a proven track record at Urgent Team for enhancing patient experience and efficiently managing time. Expert in HIPAA compliance and adept at fostering teamwork and collaboration. Achieved streamlined operations and improved patient advocacy through meticulous attention to detail and organizational skills.
Highly-trained individual and skilled communicator effectively interacts with patients, staff and other healthcare professionals. Remarkable background in scheduling appointments, processing referrals and discussing insurance co-pays with patients. Strong knowledge of medical terminology and HIPAA regulations.
Overview
13
13
years of professional experience
Work History
Medical
Receptionist
11.2019 - 01.2025
- Supported healthcare team in managing appointments, coordinating schedules, and processing paperwork for optimal organization and time management.
- Maintained strict confidentiality of sensitive patient information in compliance with HIPAA regulations and organizational policies.
- Ensured continuity of care by accurately documenting patient information in electronic health records systems.
- Contributed to efficient workflow by promptly completing assigned tasks and assisting in daily operations.
Insurance Agent
Aflac
04.2019 - 03.2020
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
- Participated in ongoing professional development activities, staying current with industry trends and regulatory changes affecting insurance products and services.
- Conducted thorough policy reviews with existing clients, identifying gaps in coverage and offering additional protection options when necessary.
Front Counter
Popeyes
02.2019 - 04.2019
- Maintained a clean and organized workspace, enhancing overall store appearance and functionality.
- Demonstrated adaptability consistently stepping into various roles within the store when required thereby increasing overall productivity.
Front Desk
Searcy Breast Center
05.2018 - 02.2019
- Streamlined front desk operations for increased efficiency and improved customer service.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Transcribed phone messages and relayed to appropriate personnel.
Referral Clerk
Little Rock Air Force Base
08.2017 - 05.2018
- Maintained detailed records of patient referrals, ensuring accurate tracking and follow-up for optimal care coordination.
- Expedited urgent referrals when needed, coordinating closely with providers and specialists to arrange timely appointments for patients in critical situations.
- Worked effectively in fast-paced environments.
Administrative Support
Crossing at Riverside
02.2012 - 08.2017
- Provided administrative support for sensitive classified projects, maintaining strict confidentiality at all times.
- Provided superior administrative support to multiple departments within the organization for streamlined operations.
- Enhanced team productivity by providing administrative support to colleagues as needed.
- Contributed to the successful completion of projects by providing administrative support and coordinating resources as needed.
Education
No Degree - Social Work
No Degree - Medical Informatics
06-2003
Skills
- HIPAA Compliance
- Appointment management
- Teamwork and Collaboration
- Time Management
- Attention to Detail
- Multitasking
- Reliability
- Excellent Communication
- Organizational Skills
- Team Collaboration
- Medical Terminology
- Patient Advocacy
Accomplishments
Graduated top of my class at ASU Searcy. Spoke at student convention in Beaumont, Texas while studying at Harding University.
Interests
Timeline
Medical - Receptionist
11.2019 - 01.2025
Insurance Agent - Aflac
04.2019 - 03.2020
Front Counter - Popeyes
02.2019 - 04.2019
Front Desk - Searcy Breast Center
05.2018 - 02.2019
Referral Clerk - Little Rock Air Force Base
08.2017 - 05.2018
Administrative Support - Crossing at Riverside
02.2012 - 08.2017
Harding University - No Degree, Social Work
ASU - No Degree, Medical Informatics
Similar Profiles
Cayton ThompsonCayton Thompson
Eye Care Associates of East Texas at ReceptionistEye Care Associates of East Texas at Receptionist
Katya FleuryKatya Fleury
Supercuts at ReceptionistSupercuts at Receptionist
Ali Zade EbrahimAli Zade Ebrahim
Noor Hotel at ReceptionistNoor Hotel at Receptionist