Summary
Work History
Education
Skills
Timeline
GeneralManager

BRENDA Best

FRANKLIN,PA

Summary

Dynamic General Manager with a proven track record at Bob Evans Restaurant, excelling in operations management and team building. Successfully boosted sales through strategic planning and enhanced employee satisfaction. Skilled in P&L management and problem resolution, fostering strong client relationships to drive long-term growth and loyalty.

Work History

General Manager

Bob Evans Restaurant
  • Managed budget implementations, employee reviews, training, schedules, contract negotiations, ordering from vendors, and overseeing building maintenance.
  • Supervised a team, promoting high levels of employee satisfaction.
  • Created and executed plans to boost sales and profits.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Oversaw financial performance to ensure stability and growth.

Sales Associate

Bon Ton Stores
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
  • Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
  • Developed comprehensive product knowledge, enabling effective upselling and cross-selling.
  • Performed retail inventory

Education

High School Diploma -

Oil City High School
Oil City, PA

Highly Qualified Special Needs

Venango Campus
Oil City, PA

Skills

  • Leadership and team building
  • Problem resolution
  • Operations management
  • Team player
  • Customer relations
  • Employee scheduling
  • P&L management
  • Labor cost controls

Timeline

General Manager

Bob Evans Restaurant

Sales Associate

Bon Ton Stores

High School Diploma -

Oil City High School

Highly Qualified Special Needs

Venango Campus

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