Brenda Bethel
Las Vegas,NV
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
21
21
years of professional experience
Work History
Broker Service SR CORR.
Anthem Blue Cross Blue Shield aka Elevance Health
Las Vegas, NV
05.2018 - Current
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Highly collaborative, eager to serve customers, and grow my career. Always curious of the next learning opportunity to leverage new skills. I look forward to meaningful impacts on a daily basis.
- A passion for serving others with the ability to be empathetic and the desire to go above and beyond to help resolve questions at the first point of contact.
- A customer advocate willing to listen and find creative solutions to address and resolve customers’ questions, issues, or concerns.
- A composed individual able to multi-task, navigating multiple computer applications and working efficiently while communicating and serving the customer.
- I have a strong work ethic and sense of responsibility to my teammates and members. I am on time and available to meet member's needs, and accountable for commitments made to customers or others and ensuring follow-ups are completed.
- Flexible and quick learner, willing to adapt to changing customer and business needs.
Field Personal Care Assistant
Addus Healthcare
Las Vegas, NV
05.2010 - 02.2018
- Analyzed dialogues paying special attention to detail for organized daily logs.
- An advocate for clients to ensure they maintained proper hours needed.
- RESPONSIBILITIES: Patient confidentiality, R.O.M., Transfers, Nutrition/meal prep, personal hygiene, catheter care, G-tube feeding, medicine reminder, appointment setting, proper environment sanitation
Area Sales Coach
Naked Juice Company
Las Vegas, NV
07.2007 - 05.2008
- Aligned and recruited members for product fairs and events. Mentored associates to introduce and inform customers about products for higher sales impact.
Dental Assistant
Dr. Hamadi D.D.S.
Las Vegas, NV
06.2002 - 07.2006
- Chair side assistant to dentist, room set up, x-rays/PANO, moldings, polishing up in the lab, patient vitals, sterilization of tools
- Laid out dental instruments and equipment before procedures.
- Took bitewing, periapical, panoramic and occlusal X-rays and prepared for dentists to review.
- Documented patient records with procedures performed and added notes taken to charts.
- Entered patient data into dental records system and observed confidentiality rules to maintain patient privacy.
- Gathered and reviewed patient records, data and health history to share with dentists for quick and accurate patient assessments, diagnoses and treatment.
- Built loyal patient following and retained return patients by providing empathetic and caring service.
Education
Some College (No Degree) - Psychology
CCSN
Las VegasSkills
- Enrollment and Billing
- Billing Auditing
- Certified in Ethics and Compliance
- Creative thinking
- Problem solving
- Feedback Acceptance
- Verbal and Written Communication
- Flexibility to adapt
- Capable of leading others
Languages
Spanish
Professional
Timeline
Broker Service SR CORR.
Anthem Blue Cross Blue Shield aka Elevance Health
05.2018 - Current
Field Personal Care Assistant
Addus Healthcare
05.2010 - 02.2018
Area Sales Coach
Naked Juice Company
07.2007 - 05.2008
Dental Assistant
Dr. Hamadi D.D.S.
06.2002 - 07.2006
Some College (No Degree) - Psychology
CCSN
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