Brenda Bolton
Seabrook
Summary
Dedicated and licensed Life and Health Insurance professional with a strong background in customer service, problem-solving, and administrative support. Skilled in claims processing, policy administration, and client relationship management. Proficient in leveraging product knowledge and compliance expertise to resolve complex customer issues efficiently. Enthusiastic about contributing to organizational success and delivering exceptional service in a fast-paced insurance environment.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Healthcare Representative and Consultant
GoHealth
08.2021 - 01.2025
- Processed client inquiries and resolved policy-related concerns, ensuring seamless claim submissions and customer satisfaction
- Retained high client satisfaction scores by delivering tailored insurance solutions and maintaining up-to-date knowledge of policy terms
- Conducted needs assessments to recommend optimal products aligned with customer objectives
- Managed comprehensive account records and supported clients in navigating claims processes
- Maintained compliance with state and federal insurance regulations
Assistant Manager
Empereon-Constar
04.2018 - 08.2021
- Supervised and trained team members to ensure compliance with company policies and service standards
- Oversaw data accuracy and task monitoring to maintain high operational efficiency
- Resolved escalated client concerns by providing tailored solutions and policy clarification
- Coordinated workflow to meet organizational objectives and service-level agreements
Assistant Manager
Domino's Pizza
08.2014 - 08.2017
- Managed day-to-day operations, including cash handling, inventory management, and customer interactions
- Analyzed performance metrics to optimize staffing and improve service delivery
- Ensured adherence to company policies and maintained detailed financial records
Education
High School Diploma -
Clear Lake High School
Houston, TX06.2015
Skills
- Claims Investigation and Documentation
- Policy Analysis and Interpretation
- Compliance and Regulatory Knowledge
- Customer Retention Strategies
- Relationship Management
- Data Entry and Record Maintenance
- Problem Solving and Conflict Resolution
- Time Management and Task Prioritization
- Microsoft Office Suite (Excel, Word, Outlook)
- Multi-tasking in High-Volume Environments
Certification
Licensed Life and Health Insurance, State of Texas
Additional Information
Proven ability to analyze claims and facilitate accurate and timely resolution., Adept at building trust and rapport with clients while handling sensitive and confidential information., Committed to professional growth within the life insurance claims sector.
Timeline
Healthcare Representative and Consultant
GoHealth
08.2021 - 01.2025
Assistant Manager
Empereon-Constar
04.2018 - 08.2021
Assistant Manager
Domino's Pizza
08.2014 - 08.2017
High School Diploma -
Clear Lake High School
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