TYISHA JACKSON
Dallas,TX
Summary
Dedicated and results-driven Customer Service & Collections professional with experience managing high-volume calls, resolving customer concerns, negotiating payments, and delivering exceptional service. Skilled in de-escalation, problem-solving, and building rapport with diverse customers. Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty. As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
10
10
years of professional experience
Work History
Healthcare Customer Service Representative
Everise
2025.11 - 2026.09
- Resolved healthcare inquiries, clarifying benefits, eligibility, and claim status with accurate, empathetic communication.
- Documented member interactions in CRM systems, maintaining precise case notes and compliant follow-up actions.
- Verified patient information and coverage details, reducing delays in service resolution and account processing.
- Guided callers through authorization, billing, and referral questions using clear explanations and policy knowledge.
- Escalated complex issues to appropriate departments while tracking ownership through resolution.
CUSTOMER SERVICE REPRESENTATIVE/COLLECTIONS AGENT
Westlake Financial Services
2024.04 - 2025.11
- Handled 50–100+ calls daily and maintained strong performance metrics.
- Resolved customer inquiries regarding billing, services, and account updates.
- Documented interactions accurately while maintaining compliance.
- Assisted customers with inquiries, providing timely and accurate information to resolve issues.
- Handled customer complaints effectively, ensuring satisfaction and fostering positive relationships.
- Maintained detailed records of customer interactions using CRM software for reference and follow-up.
COLLECTION AGENT / ACCOUNT RESOLUTION SPECIALIST
Servicing Solutions
2021.12 - 2024.03
- Managed past-due accounts and exceeded recovery goals.
- Negotiated payment arrangements and settlements within FDCPA guidelines.
- Performed skip tracing and verified customer information.
- Resolved customer inquiries related to account status, payment options, and disputes effectively.
- Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
CUSTOMER SERVICE SPECIALIST REMOTE
Coast Professional Inc.
2019.08 - 2021.10
- Delivered multi-channel customer support (phone, email, chat).
- Assisted with escalations, troubleshooting, and complex account issues.
- Collaborated across departments for quick resolution.
- Resolved customer complaints effectively, ensuring positive outcomes and maintaining loyalty.
- Managed high call volume while maintaining a courteous and professional demeanor.
- Managed order processing using CRM systems, streamlining workflow and improving response times.
HEALTHCARE CUSTOMER SERVICE REPRESENTATIVE
firstsource healthcare
2017.01 - 2019.06
- Taking accountability to fully understand the member’s needs by building a trusting and caring relationship with the member.
- Anticipates customer needs by answering unasked questions.
- Performs review of member claim history to ensure accurate tracking of benefit maximums and/or coinsurance/deductible.
- Performs financial data maintenance as necessary.
- Explains member’s rights and responsibilities in accordance with contract.
Education
HIGH SCHOOL DIPLOMA / GED -
Dallas Can Academy
Dallas, TX2011-06
Skills
- Customer Service & Support, Conflict Resolution & De-escalation, Call Handling & Documentation, Skip Tracing, Multitasking, Customer service, Critical thinking, Collections / Payment Negotiation, CRM Systems
- Billing / Account Research, Time Management, Team Collaboration, Active listening, Data entry
- HIPAA compliance
- Skip tracing
- Claims investigation
ADDITIONAL INFORMATION
- Fast learner and comfortable with new systems
- Works well in fast-paced environments
- Strong communication and active listening skills
- Reliable, consistent, and goal-oriented
Timeline
Healthcare Customer Service Representative
Everise
2025.11 - 2026.09
CUSTOMER SERVICE REPRESENTATIVE/COLLECTIONS AGENT
Westlake Financial Services
2024.04 - 2025.11
COLLECTION AGENT / ACCOUNT RESOLUTION SPECIALIST
Servicing Solutions
2021.12 - 2024.03
CUSTOMER SERVICE SPECIALIST REMOTE
Coast Professional Inc.
2019.08 - 2021.10
HEALTHCARE CUSTOMER SERVICE REPRESENTATIVE
firstsource healthcare
2017.01 - 2019.06
HIGH SCHOOL DIPLOMA / GED -
Dallas Can Academy