TYISHA JACKSON
Dallas
Summary
Dedicated and results-driven Customer Service & Collections professional with experience managing high-volume calls, resolving customer concerns, negotiating payments, and delivering exceptional service. Skilled in de-escalation, problem-solving, and building rapport with diverse customers.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Customer Service Representative/Collections Agent
Westlake Financial Services
04.2024 - 11.2025
- - Handled 50–100+ calls daily and maintained strong performance metrics.
- - Resolved customer inquiries regarding billing, services, and account updates.
- - Documented interactions accurately while maintaining compliance.
- Assisted customers with inquiries, providing timely and accurate information to resolve issues.
- Handled customer complaints effectively, ensuring satisfaction and fostering positive relationships.
- Maintained detailed records of customer interactions using CRM software for reference and follow-up.
Collection Agent / Account Resolution Specialist
Servicing Solutions
12.2021 - 05.2023
- - Managed past-due accounts and exceeded recovery goals.
- - Negotiated payment arrangements and settlements within FDCPA guidelines.
- - Performed skip tracing and verified customer information.
- Resolved customer inquiries related to account status, payment options, and disputes effectively.
- Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
Customer Service Specialist Remote
Coast Professional Inc.
08.2019 - 10.2021
- - Delivered multi-channel customer support (phone, email, chat).
- - Assisted with escalations, troubleshooting, and complex account issues.
- - Collaborated across departments for quick resolution.
- Resolved customer complaints effectively, ensuring positive outcomes and maintaining loyalty.
- Managed high call volume while maintaining a courteous and professional demeanor.
- Managed order processing using CRM systems, streamlining workflow and improving response times.
Appointment Scheduler
surge staffing/temp
Garland
02.2019 - 06.2019
- Developed strong relationships with clients, enhancing communication and scheduling processes.
- Assisted in scheduling, rescheduling, and canceling appointments for patients.
- Scheduled appointments efficiently for clients and candidates across various industries.
Education
High School Diploma / GED -
Dallas Can Acedemy
Dallas Tx06-2011
Skills
- Customer Service & Support
- Collections / Payment Negotiation
- Conflict Resolution & De-escalation
- CRM Systems
- Call Handling & Documentation
- Billing / Account Research
- Skip Tracing
- Time Management
- Multitasking
- Team Collaboration
- Customer service
- Active listening
- Critical thinking
- Data entry
ADDITIONAL INFORMATION
- Fast learner and comfortable with new systems
- Works well in fast-paced environments
- Strong communication and active listening skills
- Reliable, consistent, and goal-oriented
Timeline
Customer Service Representative/Collections Agent
Westlake Financial Services
04.2024 - 11.2025
Collection Agent / Account Resolution Specialist
Servicing Solutions
12.2021 - 05.2023
Customer Service Specialist Remote
Coast Professional Inc.
08.2019 - 10.2021
Appointment Scheduler
surge staffing/temp
02.2019 - 06.2019
High School Diploma / GED -
Dallas Can Acedemy