EBONY ROGERS
Reprise Financial
Arlington,Texas
9
years of professional experience
Delivered versatile support across customer service and collections roles in financial services, recruiting. Produced strong quality assurance, clear communication, conflict resolution, and reliable customer service.,Built trust through quick adaptation, patient and outgoing service style, and accurate, professional, compliant handling of customer concerns.
Work History
Customer Service / Debt Collections Representative
3 Years 8 Months- Handle inbound customer calls regarding personal loans, payments, account questions, and concerns.
- Manage delinquent accounts ranging from 0–100 days past due and work with customers to establish repayment arrangements.
- Provide conflict resolution and de-escalation while maintaining a professional, customer-focused approach.
- Document customer interactions, payments, arrangements, and account activity accurately and thoroughly.
- Follow applicable federal and state collection requirements and company policies.
- Consistently recognized as a top performer based on performance metrics and quality assurance.
Job Recruiter
1 Year- Recruited and communicated with prospective candidates to support staffing needs.
- Screened candidates, communicated job information, and assisted applicants throughout the hiring process.
- Maintained accurate candidate information and provided timely follow-up.
- Texas
Customer Service / Hospitality
1 Year- Delivered attentive, professional service in a high-volume restaurant environment.
- Built positive customer relationships and handled questions and concerns with patience and professionalism.
- Recognized for outstanding customer service, including positive customer reviews specifically noting the care provided.
Detention / Corrections
2 Years- Supported daily facility operations while maintaining professionalism, safety, and attention to established procedures.
- Communicated with individuals from diverse backgrounds and handled sensitive situations appropriately.
Education
High School Diploma
Skills
Customer Service & Support
Debt Collections
Conflict Resolution & De-escalation
Payment Arrangement
Documentation & Recordkeeping
Quality Assurance
Performance Metrics
Recruiting
Candidate Communication
Customer-Focused
Strong Conflict Resolution
Quality Service
Personal Information
Title: Arlington, Texas Customer Service Collections Recruiting
Timeline
Customer Service / Debt Collections Representative
Reprise Financial
01.2023 - CurrentRead More
Job Recruiter
Driveline Retail Merchandising
01.2022 - 01.2023Read More
Customer Service / Hospitality
Pappadeaux
01.2021 - 01.2022Read More
Detention / Corrections
Oklahoma County Jail
01.2018 - 01.2020Read More
Northwest Classen
High School Diploma
Read More