Vonda Finch
Zephyrhills,FL
Summary
Experienced Customer Service & Communication Specialist with extensive background in customer support, research, live chat assistance, problem-solving, and handling sensitive account inquiries. Known for delivering excellent service, maintaining high quality scores, and communicating clearly and professionally across high-volume environments.
Overview
36
36
years of professional experience
Work History
Customer Service Representative / Research & Adjustment Representative
Bank of America
01.1996 - Current
- Provide high-quality support handling complex inquiries with professionalism and empathy.
- Assist with deceased client accounts, ensuring sensitive communication and timely funds disbursement.
- Conduct detailed research to resolve discrepancies and process account adjustments.
- Deliver exceptional service resulting in positive surveys and strong quality scores.
- Navigate multiple systems to process transactions and resolve issues efficiently.
- Collaborate with internal departments to resolve complex cases while ensuring compliance.
- Demonstrate strong communication, research, active listening, and problem-solving skills across high call volumes.
Receptionist/Secretary
Tampa Urban League
01.1990 - 01.1996
- Assisted visitors, clients, and callers with inquiries and direction.
- Maintained schedules, organized documents, and supported administrative operations.
- Prepared correspondence, filed paperwork, and provided clerical support.
Education
High School Diploma -
Brandon High School
Brandon, FL01.1987
Skills
- Customer Service & Support
- Research & Problem Resolution
- Chat & Email Communication
- Verbal & Written Communication
- Active Listening
- Adaptability
- Time Management
Timeline
Customer Service Representative / Research & Adjustment Representative
Bank of America
01.1996 - Current
Receptionist/Secretary
Tampa Urban League
01.1990 - 01.1996
High School Diploma -
Brandon High School