Consuela Sinegal
Houston,Texas
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Metropolitan Transportation Authority
Houston, TX
12.2025 - Current
- Resolved customer inquiries through phone, text messages, and in-person interactions.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided assistance to customers navigating transit services and schedules.
- Educated customers about fare options and transit routes effectively.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
Customer Service Rep
Harris County Public Health
Houston, Texas
08.2021 - 06.2025
- Delivered exceptional customer support for residents and businesses, both in-office and remotely.
- Addressed inquiries on county services, billing, and community resources, enhancing resident and business satisfaction.
- Updated and maintained accurate records in CRM systems, ensuring adherence to compliance policies.
- Coordinated with multiple departments to efficiently resolve escalated issues, improving overall service delivery.
- Consistently met and exceeded performance and satisfaction goals.
Support Specialist
Parallon
Houston, Texas
09.2019 - 09.2020
- Delivered patient-centered support while navigating multiple billing and insurance systems to resolve complex issues efficiently.
- Maintained accurate patient account records, ensuring HIPAA compliance and confidentiality.
- Coordinated payment plan options, aligning patient needs with hospital requirements.
Call Center Supervisor
Conduent
Houston, Texas
01.2019 - 09.2019
- Supervised and trained 30+ agents to enhance service quality and customer experience.
- Monitored performance metrics to drive customer satisfaction and ensure compliance.
- Coached agents on effectively assisting patients with Medicare drug plan and enrollment processes.
Call Center Rep
Conduent
Houston, Texas
10.2017 - 12.2018
- Assisted clients in multiple states with Medicare Part D enrollment and inquiries.
- Enroll applicants into a Medicare Part D prescription plan.
- Managed incoming calls, emails, and live chat support to resolve customer issues.
- Processed billing, account updates, and technical troubleshooting.
- Trained new team members on customer service best practices to enhance team effectiveness.
Education
H.S. Diploma -
Evan E. Worthing High School
Houston, Texas06-2013
Skills
- Transit Customer Support
- Customer Service & Support
- CRM & Ticketing Systems
- Data Entry & Record Management
- HIPAA Compliance
- Service Coordination
- Virtual Communication
- Problem-Solving
- Conflict Resolution
- Team Collaboration
- Client Interaction
- Microsoft Office
- Communication & Interpersonal Skills
- Problem resolution
Personal Information
Title: Customer Service
LANGUAGES
ENGLISH
Timeline
Customer Service Representative
Metropolitan Transportation Authority
12.2025 - Current
Customer Service Rep
Harris County Public Health
08.2021 - 06.2025
Support Specialist
Parallon
09.2019 - 09.2020
Call Center Supervisor
Conduent
01.2019 - 09.2019
Call Center Rep
Conduent
10.2017 - 12.2018
H.S. Diploma -
Evan E. Worthing High School