Stephanie Watkins
Newbern,TN
Summary
Dependable customer service professional with 4+ years of experience in account support and retail operations. Resolves escalated health and commuter benefit issues, ensuring accurate documentation and timely resolution. Mentors new team members and sustains high customer service quality through disciplined workflows and clear communication.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
WEX
Portland, Maine
10.2022 - Current
- Answer inbound calls for HSA, FSA, HRA, mass transit, and parking accounts while providing clear information and resolving customer concerns.
- Assisted customers with account activity, eligibility, claims, reimbursements, and card use to ensure accurate and timely resolutions.
- Facilitated supervisor-level calls by de-escalating complex or sensitive situations, enhancing customer satisfaction.
- Resolved basic technical and account issues while consistently meeting quality and performance standards.
- Record customer interactions accurately in CRM systems.
- Guide mentor groups by answering questions and helping new representatives learn account rules and procedures.
Produce Associate
Walmart
Dyersburg, Tennessee
12.2020 - 04.2022
- Stocked produce items and rotated inventory to support freshness and quality standards.
- Assisted customers with product questions and located items throughout store to enhance shopping experience.
- Maintained cleanliness and organization of produce department to uphold store standards and promote product appeal.
- Collaborated with various departments to streamline daily operations and ensure efficient store functionality.
- Delivered friendly, efficient customer service in fast-paced retail environment.
Education
High School Diploma -
Ashworth College
Norcross, GA05-2013
Skills
- Customer service and support
- HSA/FSA/HRA knowledge
- Claims processing
- Payment processing
- Transit account support
- Call escalation
- CRM documentation
- Data entry
- Problem solving and conflict resolution
- Mentoring and training support
- Time management and team collaboration
- Customer relationship management
- Product knowledge
Timeline
Customer Service Representative
WEX
10.2022 - Current
Produce Associate
Walmart
12.2020 - 04.2022
High School Diploma -
Ashworth College