Lendery Lewis Wylie
Charlotte,NC
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Ambitious Customer Service Rep with more than 24years of experience in debt collection and collections processing. Successful in following up on past due accounts and recouping unpaid balances. Outstanding negotiator skillful in creating manageable repayment plans to reduce debt.
Overview
24
24
years of professional experience
Work History
Customer Service Representative/Collections Agent
Citi/ One Main Financial
12.1999 - 01.2024
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Call center experience
- Customer Relations
- Complaint resolution
- Client Relations
- Professional telephone demeanor
- Follow-up skills
- Paperwork Processing
- Documentation
Timeline
Customer Service Representative/Collections Agent
Citi/ One Main Financial
12.1999 - 01.2024
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