Cailyn Reid
Marietta,Georgia
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
4
years of professional experience
Work History
Customer Service Representative/Early Stage Collections Agent
Carmax Auto Finance
10.2021 - Current
- Handled customer inquiries and shared knowledge courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Asked probing questions to get to root of issues and resolved within one call.
- Met customer call guidelines for service levels, handle time and productivity.
- Able to navigate through different computer applications during calls.
Sales Associate
Sam's Club
09.2020 - 08.2021
- Engaged with customers to effectively build rapport and lasting relationships.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Education
Associate of Science - UX Design
Chattahoochee Technical College
Marietta, GA05.2025
Bachelor of Science - Psychology
University of Georgia
Athens, GA08.2021
Skills
- Active Listening
- Problem-solving abilities
- Critical Thinking
- Customer Service
- Computer Proficiency
- Microsoft Excel
- Complaint resolution
- Call Center Operations
- Microsoft Outlook
- Scheduling
- Written and verbal communication skills
Timeline
Customer Service Representative/Early Stage Collections Agent
Carmax Auto Finance
10.2021 - Current
Sales Associate
Sam's Club
09.2020 - 08.2021
Associate of Science - UX Design
Chattahoochee Technical College
Bachelor of Science - Psychology
University of Georgia
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