Xitlalic Ramirez
Grand Prairie,TX
Summary
Personable and dedicated customer service representative and Collector with extensive experience in the industry. Solid team player with upbeat, positive attitude.Motivated to maintain customer satisfaction and contribute to company success.
Overview
2
2
Languages
5
5
years of professional experience
Work History
Customer Service Representative
Laguna Tools
Grand Prairie, Texas
06.2025 - 09.2026
- Provided friendly and professional customer service by phone, email, and in person.
- Assisted customers with product questions, orders, returns, and general inquiries.
- Created and managed service cases for technicians, documenting customer concerns and troubleshooting details to ensure efficient resolution.
- Directed and transferred customer calls to the appropriate department or team member based on their needs and inquiries.
Debt Collector
Octane
Irving, TX
10.2024 - 04.2025
- Managed high-volume collections through effective communication and negotiation strategies.
- Developed tailored payment plans to assist clients in resolving outstanding debts.
- Implemented process improvements that enhanced recovery rates and reduced delinquencies.
- Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
- Provided excellent customer service during difficult conversations, empathizing with debtors while remaining firm on repayment expectations.
Collections Agent
Exeter Finance
Irving, Texas
09.2021 - 10.2024
- Analyzed past due accounts and initiated contact with account holders to facilitate payment arrangements.
- Developed tailored repayment plans aligned with account holders' financial situations and repayment capabilities.
- Reclaimed lost revenue through proactive outreach to customers with overdue accounts.
- Facilitated high-volume daily call operations to meet demands of a busy collections group.
- Executed skip tracing procedures to locate customers unresponsive to collection efforts.
Education
Crosswinds High School
Grand Prairie, TXSkills
- Bilingual (English & Spanish)
- Collections & Account Resolution
- Skip Tracing & Customer Research
- Problem Solving & Conflict Resolution
- Customer Account Management
- Payment Processing & Negotiation
- Call Handling & Call Routing
- Case Creation & Documentation
- De-escalation & Difficult Customer Situations
- Professional Verbal & Written Communication
- Attention to Detail
- Multitasking & Time Management
- Fast Learner & Adaptable
Languages
English
Professional
Spanish
Professional
Timeline
Customer Service Representative
Laguna Tools
06.2025 - 09.2026
Debt Collector
Octane
10.2024 - 04.2025
Collections Agent
Exeter Finance
09.2021 - 10.2024
Crosswinds High School