Brenda Buck
Tacoma,WA
Summary
Accomplished financial aid assistant and insurance follow-up specialist with 25 years of experience in the healthcare industry. Expertise in medical billing, regulatory compliance, and customer relations has led to significant reductions in billing errors and improved team performance. Demonstrated success in maximizing revenue through strategic insurance
appeals and follow-ups. Aiming to contribute to a dynamic organization by optimizing insurance reimbursement
processes and ensuring the efficient resolution of high-dollar claims.
Overview
25
25
years of professional experience
Work History
Financial Aid Assistant
GetixHealth
Tacoma, WA
01.2017 - Current
- Overseen hospital accounts seeking financial assistance.
- Assisted guarantors in completing necessary paperwork for financial aid
- Collaborated with other departments to ensure accurate processing of financial aid
- Responded to inquiries regarding financial aid eligibility and requirements
- Reviewed and verified financial aid documents for completeness and accuracy
Government Insurance Follow-up Specialist
GetixHealth
Tacoma, WA
12.2012 - 12.2016
- Collaborated with insurance providers to resolve claim discrepancies and expedite payment processing.
- Demonstrated strong communication skills in explaining insurance coverage and resolving customer inquiries.
- Maintained detailed records of insurance claim processing and follow-up activities for audit purposes.
- Handled insurance-related concerns effectively, providing professional and prompt solutions.
Insurance Follow-up Lead
Xerox (formerly ACS, originally PASC)
Kent, WA
02.2005 - 11.2012
- Trained new insurance follow-up specialist in insurance follow-up procedures
- Assisted in interviewing new staff for insurance follow-up positions
- Assisted supervisor with yearly employee reviews
- Documented attendance, production and quality assurance scores of staff
- Implemented training programs for new hires on insurance follow-up processes
Insurance Follow-up Specialist
Xerox (formerly ACS, originally PASC)
Kent, WA
02.2000 - 02.2005
- Managed insurance claims including verification, submission, and follow-up for accuracy and timely reimbursement.
- Resolved insurance denials and discrepancies by investigating issues and initiating appeals as needed.
- Collaborated with insurance companies, patients, and healthcare providers to ensure proper processing of claims.
- Performed reconciliation of insurance payments and identified any underpayments or overpayments for resolution.
- Provided excellent customer service to assist patients with insurance inquiries and concerns.
Education
Certificate - Medical Office Management
Renton Technical College
Renton, WASkills
- Microsoft Office
- Epic
- Electronic documentation
- Medical terminology
- Adaptability
- UB Forms
- Insurance eligibility verification
- Medicare
- Medicaid
- Efficient data management
- Revenue Cycle Management
- Problem-solving expertise
- Account reconciliation
- Strong verbal and written communication
- Staff development
- Regulatory compliance expertise
- Claim processing expertise
- Insurance verification
- Self motivation
- Attention to detail
- Multitasking Abilities
Timeline
Financial Aid Assistant
GetixHealth
01.2017 - Current
Government Insurance Follow-up Specialist
GetixHealth
12.2012 - 12.2016
Insurance Follow-up Lead
Xerox (formerly ACS, originally PASC)
02.2005 - 11.2012
Insurance Follow-up Specialist
Xerox (formerly ACS, originally PASC)
02.2000 - 02.2005
Certificate - Medical Office Management
Renton Technical College
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