Brenda Burkett
Charles City,MO
Summary
Dedicated professional with a proven track record in enhancing client satisfaction and retention. Expertise in problem-solving and relationship building, streamlining processes to drive efficiency and improve customer experiences.
Overview
22
22
years of professional experience
Work History
Agent
Freeway Insurance
03.2010 - 06.2025
- Developed customer relationships to enhance retention and loyalty.
- Analyzed client needs to recommend appropriate insurance products.
- Streamlined documentation processes, improving workflow efficiency.
- Implemented best practices for customer service, boosting satisfaction ratings.
- Coordinated with underwriting teams to expedite policy issuance and claims processing.
- Resolved complex client inquiries, ensuring accurate information delivery.
- Informed clients of policies and procedures.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- Consistently met compliance requirements for the agency by promptly completing mandatory continuing education courses and staying current on industry regulations.
Agent
Sentry Insurance
04.2005 - 08.2009
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
- Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
- Optimized scheduling system to ensure timely follow-ups with potential leads.
- Increased customer satisfaction with personalized follow-up strategies.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Unemployment Claims Specialist
Talx UC Express
09.2003 - 03.2005
- Processed unemployment claims with attention to detail and adherence to regulatory guidelines.
- Conducted thorough investigations into claim discrepancies, ensuring accurate resolutions.
- Assisted claimants in navigating the unemployment benefits system, addressing concerns, and answering inquiries promptly.
- Led initiatives to improve client communication, resulting in higher satisfaction rates among claimants.
Education
No Degree
Lindenwood University
Saint Charles, MO05-2008
Skills
- Problem-solving skills
- Positive attitude
- Customer service and care
- Problem-solving
- Relationship building
- Sales closing
Timeline
Agent
Freeway Insurance
03.2010 - 06.2025
Agent
Sentry Insurance
04.2005 - 08.2009
Unemployment Claims Specialist
Talx UC Express
09.2003 - 03.2005
No Degree
Lindenwood University