Brenda Caballero
Midlothian,TX
Summary
I have several years of experience in customer service. I've worked in different positions and have developed experience in administration, Investigations for CPS, private security and real estate. Along with managing and being in positions of leadership. Throughout the years I have learned to understand different type people and enhance my customer service and business relationships. I am Security-focused and diligent Guard skilled at protecting personnel and premises. Responds and acts appropriately to situational assessments, including criminal acts and fire and medical emergencies remaining alert, attentive and vigilant at all times. Anticipates trouble and takes steps to intervene and diffuse using keen eye for detail. I am seeking and want to maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. I am a detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
15
15
years of professional experience
Work History
Real Estate Agent
Self Employed- North Star Properties
06.2021 - Current
- Ensured timely completion of necessary paperwork, coordinating with various parties throughout transactions for seamless progress towards closing dates.
- Educated clients about local neighborhoods, schools, amenities, and community features relevant to their housing search criteria.
- Developed strong relationships with lenders, inspectors, and appraisers to streamline the home buying process for clients.
- Built credibility within the local real estate community through consistent professionalism and ethical practices when working alongside fellow agents.
- Advised and informed prospective clients on current market activities and conditions.
- Assisted first-time homebuyers in navigating the complexities of the purchasing process, resulting in a smooth transaction experience.
- Leveraged expertise in digital marketing to effectively promote listings on social media and targeted online platforms, driving increased visibility and interest.
- Handled day-to-day happenings of real estate office to consistently grow client base and increase revenue.
- Stayed informed on current real estate trends by attending industry events, workshops, and professional development courses regularly.
- Organized open houses and private showings to effectively market listed properties for sale.
Assistant Manager
M & L Cleaning/Landscaping Services
07.2016 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
CPS Investigations Transport/Office Administrator
Texas Department of Family and Protective Services
09.2016 - 06.2021
- Responsibilities are to provide transportation for clients/children to and from appointments as requested by investigators and/or Unit Supervisor
- Observe and/or supervises parent and child visits and report any behavior or discrepancies that are seen when conducting visit
- Complete appropriate forms and documentation concerning client contact including data entry into IMPACT and other agency systems
- Maintain out-going paper and/or electronic appointment calendar for scheduling requests made by investigators/supervisor
- Perform other duties as assigned and required to maintain unit operations including performing various clerical duties such as typing, filing, faxing, copying, answering/receiving telephone inquiries, etc
- At times travel out of state to do a placement of a child and complete placement paperwork
- Conduct oral swab test for certain clients
- Keep up with ongoing trainings for the department throughout the year
- Translate for workers who have Spanish speaking families
- At times have had to defuse situations with clients or children
- Helped look for clients on cases
- Assisted in removing children when it has been ordered
- Prepare case files.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties and ad-hoc administrative tasks.
- Reduced administrative errors by diligently proofreading office documents and maintaining accurate records.
- Testify in court when requested.
- Make calls and go out to locations to gather information on case.
Assistant Security Director
Universal Protection Services
04.2012 - 07.2016
- Provide excellent customer service,
- Maintain the maintenance of the vehicles.
- Managed a team of security personnel, ensuring consistent adherence to policies and procedures.
- Investigated, prepared and submitted incident reports.
- Oversaw parking surveillance to support designated parking areas and minimize suspicious activity.
- Collaborated with local law enforcement, fostering strong relationships for seamless cooperation during emergencies.
- Part of the NSRT program
- Experience in dispatching and of the CCTV
- Write reports for incidents that occur on the property
- Knowledge of budgeting and updating emergency producers based on growth of the property and changes made to property
- Had great relationship with property management, retail owners.
- Reduced incidents of theft and vandalism through proactive monitoring and surveillance techniques.
- Streamlined emergency response protocols, resulting in faster reaction times and increased staff preparedness.
- Established clear communication channels between security personnel and other departments, improving cross-functional collaboration.
- Gathered and compiled data to prepare budget and personnel requests and formulate justifications.
- Supplied security coverage by managing staff schedules to meet operational needs of facility.
- Coordinated large-scale event security operations to ensure safety without disrupting event activities or attendees'' experience.
- Evaluated employee performance, providing constructive feedback to support professional growth within the department.
- Assisted in budget management tasks such as forecasting expenses related to equipment upgrades or staffing requirements.
- Facilitated regular staff meetings to discuss emerging threats or concerns while promoting an open dialogue among team members.
- Liaised with external vendors and service providers to ensure timely delivery of necessary equipment or system upgrades.
- Oversaw safety of guests, employees and and assets by enforcing and regulating security policies and procedures and monitoring and maintaining security systems.
- Submitted documentation for weekly payroll, managed schedules, and enforced policies.
- Developed and maintained emergency response plans to promote fast and effective action during crises.
- Coordinated with IT personnel regarding security of digital assets and information systems.
Commissioned Security Supervisor
Heartland Patrol and Investigations
11.2009 - 04.2012
- Responsible for overseeing other officers, making sure they were properly performing their job as it was expected, Patrol and protect 12 miles of Vickery Meadows District within Dallas, TX
- Had great relationships with Dallas Police Department and any other government affiliated agency that would be present in our area.
- Participated in ongoing training opportunities to stay current on best practices, maintaining a high level of expertise within the field of commission security officer and heartland Patrol.
- Utilized excellent communication skills when interacting with diverse populations, fostering trust between officers and the community members they serve.
- Investigated suspicious activities promptly, compiling detailed reports for further analysis or legal actions if necessary.
- Demonstrated professionalism in dealing with high-pressure situations, maintaining composure during critical incidents.
- Maintained the integrity of classified information by securely storing sensitive documents according to established guidelines.
- Enhanced public safety by conducting routine patrols and responding to emergency calls promptly.
- Patrolled assigned areas to check homes, businesses, and public roads for signs of disturbance.
- Handled domestic disputes tactfully, de-escalating tensions while providing appropriate support to affected individuals.
- Effectively diffused potentially dangerous situations through verbal negotiation techniques before escalating force was necessary.
- Reduced criminal activity in assigned areas through proactive patrolling and community engagement.
- Conducted witness interviews and gathered details regarding incidents to determine best course of action.
- Responded immediately to reports of automobile accidents and criminal activity, calling for additional support as necessary.
- Assisted in the development of crime prevention strategies, resulting in safer neighborhoods.
- Monitored criminal activity in community to identify suspicious activity.
- Investigated and reported crimes, accidents, offenses, and damage to property.
Education
Graduated with bachelor's in psychology. -
UNT – Dallas
Dallas, TX05.2020
Graduated with associate in criminal justice. -
Brookhaven Community College
Dallas, TX12.2015
Graduated -
Duncanville High School
Duncanville, TX05.2003
Skills
- Strong communication skills
- Travel
- Administrative/clerical functions
- Ability to use general office equipment
- Strong client relations
- Proficient in Microsoft Office
- Problem solving techniques
- Ability to motivate and supervise
- Work will with other departments, organizations
- Work in fast paced environments
- Incident documentation
- Surveillance techniques
- Investigative procedures
- Teamwork and Collaboration
- Time management abilities
- CCTV
- Problem-Solving
- Attention to Detail
- Multitasking Abilities
- Reliability
- Organizational Skills
- Decision-Making
- External and internal investigations
- Protecting People and Property
- Witness interviews
- Investigative Reports
- Negotiation
- Research skills
Otherlanguages
Spanish
Languages
Spanish
Native or Bilingual
Timeline
Real Estate Agent
Self Employed- North Star Properties
06.2021 - Current
CPS Investigations Transport/Office Administrator
Texas Department of Family and Protective Services
09.2016 - 06.2021
Assistant Manager
M & L Cleaning/Landscaping Services
07.2016 - Current
Assistant Security Director
Universal Protection Services
04.2012 - 07.2016
Commissioned Security Supervisor
Heartland Patrol and Investigations
11.2009 - 04.2012
Graduated with bachelor's in psychology. -
UNT – Dallas
Graduated with associate in criminal justice. -
Brookhaven Community College
Graduated -
Duncanville High School
Similar Profiles
Diane GoncalvesDiane Goncalves
Assistant Property Manager at 6 Star PropertiesAssistant Property Manager at 6 Star Properties
Michael BlackMichael Black
Senior Service Technician at Black Star Properties LLCSenior Service Technician at Black Star Properties LLC
Deanna Nichole MartinezDeanna Nichole Martinez
Property Manager at Six Star PropertiesProperty Manager at Six Star Properties