Michael Black

In this role I perform technical and mechanical work that ensures the physical aspects of the buildings, grounds, amenities, and common areas of the property meet the Company's standards for cleanliness, appearance, safety, and overall functionality.

Duties performed

• Designed and installed smart house systems to include environment, sounds systems and security systems.
• Completed assigned work orders generated from the company president requests for service, as well as preventative maintenance on the property by diagnosing the source or cause of the defect or problem, and making repairs in accordance with established policies, procedures, safety standards, and code requirements.
• Completed the "make-ready" process to prepare vacant vacation homes for new guests by completing the inspection, creating a "punch" list of maintenance work needed, scheduling vendors and contractors as needed, obtaining needed supplies and materials, completing all maintenance tasks, and inspecting completed work.
• Understood and followed procedures for accessing and obtaining materials, supplies, equipment, tools, and other items from the property's maintenance department by tracking inventory used, returning unused items to the established location, and notifying the maintenance supervisor about re-ordering needs.
• Completed documentation and other paperwork in a timely, accurate, and complete fashion so that service requests can be appropriately documented and tracked.
• Assisted in maintaining the grounds, common areas, and amenities by picking up trash and debris, pressure-washing breezeways and pool areas, performing general cleaning, and painting curbs and signage as needed.
• Supported and developed cost-cutting and expense control programs by fixing rather than replacing parts when possible, not being wasteful with materials and supplies, and practicing the correct use for tools and equipment.

• Worked on Sales, Marketing, and Business Analysis team that supported Defense and Intelligence communities.
• We worked with agencies including high level positions to help find technology solutions that help solve their problems and mission requirements.
• I worked on multiple campaigns at once securing many meetings and leads.
• I developed proposals for customers that provided business and technology solutions.

• Volunteered with retirement homes to help make measurable differences for the elderly in my community.
• I also help those out side of homes with manual labor and other task they experience trouble with.

• Resolved guest concerns or complaints professionally and expediently, upholding Disney''s commitment to excellent service standards.
• Maintained a thorough understanding of Disney brand values while representing the company in an exemplary manner at all times.
• Assisted in creating magical moments for park visitors through engaging interactions and personalized attention.
• Utilized problem-solving skills to address complex guest inquiries or situations, resulting in satisfactory outcomes for both parties.