Summary
Overview
Work History
Education
Skills
References
Timeline
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Rebecca Burleson

Rebecca Burleson

Jonesborough,TN

Summary

Driven professional with experience in sales and healthcare with a strong focus in eye care products and services. Skilled in building client relationships and identifying customer needs to drive sales growth. Adept in collaborating with healthcare professionals, and providing exceptional customer service. Strategic-thinking leader with expertise in expanding network connections, persuasively introducing products, territory development, and revealing customer needs to deliver solutions. Proven ability to meet and exceed sales targets while maintaining a consultative sales approach. Eager to bring expertise and enthusiasm to a dynamic eye care sales team.

Overview

11
11
years of professional experience

Work History

Optician, Advanced Procedures Technician, Patient Service Representative, Promoted to Office Manager

Jonesborough Eye Clinic
Jonesborough, TN
02.2022 - Current
  • Facilitating supplier, vendor, and customer relations.
  • Work closely with vendors and suppliers to create sales plans and marketing tactics for different products.
  • Attend conferences, such as IDOC, to further my education and stay up to date on new technologies.
  • Provide customer care daily, using excellent communication skills developed over years of experience.
  • Organize and run the schedule for appointments and treatments.
  • Strong communication with staff and doctors.
  • Learned how to motivate and help co-workers to improve the office environment.
  • Multitasking
  • Manage and maintain office operations and procedures to ensure compliance with office policies and regulations.
  • Oversees recruitment, training, and management of staff.
  • Coordinating office events and the schedules of the doctors.
  • Managed accounts and billing statements.
  • Carrying out tasks with limited supervision, direction from superiors, in a professional manner.
  • Brand promotion through marketing and networking.
  • Answered phone calls, responded to emails, routed mail and coordinated courier services.
  • Ordered supplies and equipment to maintain adequate inventory levels.

Server/Bartender/Merchandise Manager

HOA
Johnson City, TN
06.2014 - 07.2020
  • Won the yearly sales competition for five years straight, from 2016 to 2020.
  • Ranked #1 in sales for 2016, 2017, 2018, 2019, and 2020.
  • Implemented a new system for merchandise inventory.
  • Increased sales through promoting the H.O.A. brand at special events.
  • Customer care and service using excellent communication skills.
  • Managing and mentoring others using leadership skills.
  • Training new employees.
  • Group collaboration and communication.
  • Counting inventory and keeping a log of all sales and losses.
  • Working in the office using clerical skills.

Internship

Nova-Tech
Johnson City, TN
01.2018 - 12.2018
  • Delivered high-quality, friendly customer service.
  • Researched prospective new accounts to expand the customer base.
  • Scheduled meetings with prospective accounts.
  • Utilized cold calling when scheduling appointments.
  • Strengthened relationships with current accounts through consistent and frequent communication.
  • Learned how to promote and sell the company's products.

Education

Bachelor's Degree - General Education

East Tennessee State University
05.2020

Skills

  • Teamwork
  • Adaptability
  • Self-motivated
  • Ability to interact with a wide range of people and personalities
  • Working with medical insurance
  • Excellent communication
  • Networking with vendors and suppliers
  • Problem solving
  • Detail-oriented
  • Time management
  • Driven, strong initiative
  • Proficient with Microsoft Office
  • Proficient with Windows 10
  • Proficient with Social Networking (Facebook, Instagram, Twitter)
  • Scheduling efficiency
  • Professionalism
  • Product upselling
  • Optical terminology
  • Contact lens
  • Contact lens care
  • Customer service

References

References available upon request.

Timeline

Optician, Advanced Procedures Technician, Patient Service Representative, Promoted to Office Manager

Jonesborough Eye Clinic
02.2022 - Current

Internship

Nova-Tech
01.2018 - 12.2018

Server/Bartender/Merchandise Manager

HOA
06.2014 - 07.2020

Bachelor's Degree - General Education

East Tennessee State University

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Rebecca Burleson