Brenda Campbell
Grand Rapids,MI
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
17
17
years of professional experience
Work History
Content and Tech
Administration Digital Experts, L.L.C
Wilmington, DE
03.2009 - 04.2021
- Video Transcription and editing
- Content Changes
- Knowledge Base
- Problem Solver, as quoted by my company: "With years of support experience, Brenda coordinates tech solutions for optimum efficiency
- If there’s a technical solution to streamline, Brenda finds it
- Since she’s a human and not a robot, Brenda uses her interest in new technology and networks to help people."
- Data tracking spreadsheets and developed a Google Dashboard for tracking and resolution of all of the member services feedback, along with other feedback that the company receives
- Setup and managed company Intranet and trained staff
- UX: Tested new applications and systems for the best user experience
- Responsible for researching tools and apps to maximize efficiency by streamlining and improving processes, which have saved the company thousands of dollars each year
- Demonstrated to clients how to use their applications via screen share utilizing the Zoom platform
- Liaison between the support department and the technical team for resolution of technical issues
- Setup and managed the customer service department for several years
- I was responsible for finding new talent to serve our customer's needs, training, managing, and handling customer support and feedback.
President/Owner
Triovia, Inc
Grand Rapids, MI
05.2004 - 03.2009
- My son and I owned a web hosting and development company that had several contractors working on projects
- Unfortunately, the company was disbanded due to other commitments
- My responsibilities included bookkeeping, management, WordPress installations, configurations, and custom websites for clients, server management utilizing WHM and client control functions, domain management utilizing Enom, and the training of clients on how to use WordPress to continue to grow their digital presence online.
Education
Bachelor of Science - Cyber Operations And Warfare
Full Sail University
Winter Park, FL11.2023
Associate of Applied Science - Information Technology
Full Sail University
Winter Park, FL03.2023
High school diploma -
Jenison Sr. High School
Skills
- Video Editing
- Transcription
- Docker
- Ubuntu
- Verbal and Written Communication
- Performance Evaluations
- Problem-Solving
- Staff Training and Development
- Customer Complaint Resolution
- Time Management
- Detail-Oriented
- Proficient in MS Office, Zendesk, Intercom,
- Account Management
- Training Programs
- Data Confidentiality
- New Hire Onboarding
- Change Management
- Customer Service
- Trained new team members in areas such as customer happiness and problem solving and delivered critical feedback to enhance and improve performance
Accomplishments
- Consistently maintained high customer satisfaction ratings.
- Negotiated with vendors, saving company $5,000 annually.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Content and Tech
Administration Digital Experts, L.L.C
03.2009 - 04.2021
President/Owner
Triovia, Inc
05.2004 - 03.2009
Bachelor of Science - Cyber Operations And Warfare
Full Sail University
Associate of Applied Science - Information Technology
Full Sail University
High school diploma -
Jenison Sr. High School
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