Brenda Capetillo
Alamo
Summary
Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains teams feedback, Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder. Creates dynamic and positive workplace culture to align with organizational mission and values.
Builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Team Lead
TopGolf
02.2022 - Current
- Delegated daily tasks to team members to optimize group productivity.
- Fostered positive employee relationships through communication, training, and development coaching.
- Collaborated with management team to implement new work procedures or policies.
- Maintaining different departments such as Bay Hosts, Support. & Guest Services
- Organizing and executing contests to increase sales.
- Going over Bay Host performance on Top/Bottom ITG
- Going over best practices and setting actions plans with the bottom 5 performers.
- Coached team members in techniques necessary to complete job tasks.
Bar Shift Lead
TopGolf
09.2021 - 02.2022
- Completed store opening and closing procedures and balanced tills.
- Trained and mentored new employees to maximize team performance.
- Responded to and resolved customer questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
Bay Host Shift Lead
TopGolf
01.2019 - 02.2022
- Answered guest questions with responses about menu, promotions and specials.
- Served alcoholic and non-alcoholic beverages following policies as well as federal, state and local regulations.
- Followed procedures to correctly handle cash, credit and gift certificate transactions.
- Responded to customer requests efficiently and with knowledgeable assistance.
- Greeted guests to promote positive, memorable experiences.
- Prioritized and delegated tasks to efficiently accomplish service goals.
Tee Up Crew 2023
Topgolf Home Office
08.2023 - 12.2023
- Assisted with facilitating Topgolf Core classes to new venue openings playmakers
- Participated in ongoing training programs, continuously updating knowledge of company policies and procedures.
- Promoted a positive work environment through effective communication and teamwork amongst team members.
- Post opened support -Supporting Venue Pompano with Team lead support ,Team Lead Development, and Driving Culture.
- Coached up external HMs on best practices per their Dept ,TG standards and Focus/Aloha POS System's
Education
High School Diploma -
Psja North Early College High School
Pharr, TX05.2014
Skills
- Communication Skills
- Problem-Solving
- Adaptability
- Leadership
- Time Management
- Project Management
- Issue and Conflict Resolution
- Coaching and Mentoring
Accomplishments
- 2020 Culture Champion
- 2021 Bronze Core Value
Certification
- TABC
- Food Handlers
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Tee Up Crew 2023
Topgolf Home Office
08.2023 - 12.2023
Team Lead
TopGolf
02.2022 - Current
Bar Shift Lead
TopGolf
09.2021 - 02.2022
Bay Host Shift Lead
TopGolf
01.2019 - 02.2022
High School Diploma -
Psja North Early College High School
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