Brenda Caro
Las Cruces,NM
Summary
Dynamic Account Manager with a proven track record at Vital Care Infusion Services, excelling in client relations and relationship building. Recognized for enhancing customer satisfaction and retention through exceptional service and effective problem resolution. Skilled in territory management and business development, fostering long-term partnerships and driving growth.
Overview
9
9
years of professional experience
Work History
Account Manager
Vital Care Infusion Services
02.2021 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Actively participated in networking events within the industry, expanding professional connections and generating leads.
Territory Sales Representative
Tender Care Home Health
04.2019 - 02.2021
- Organized successful promotional events within the territory that drove brand awareness and generated new leads for the company.
- Enhanced product knowledge among customers by conducting informative presentations and demonstrations.
- Optimized route planning for account visits, reducing travel time and allowing for increased face-to-face interactions with clients.
- Established trust with clients through consistent follow-ups, leading to long-term partnerships and repeat business.
- Boosted sales in assigned territory by developing and maintaining strong relationships with key clients.
- Utilized CRM software effectively to track leads, manage contacts, and monitor progress against goals regularly.
Business Office Manager
Sierra Home Health
12.2015 - 02.2019
- Updated reports, managed accounts, and generated reports for company database.
- Managed financial operations for the business, ensuring accurate budgeting and timely invoice processing.
- Resolved financial discrepancies and customer billing issues with timely attention.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Enhanced customer satisfaction by addressing inquiries promptly and resolving issues professionally.
- Coordinated staff schedules, adjusting workloads to maximize productivity and meet deadlines.
- Supported the growth of the business through targeted marketing initiatives and client outreach efforts.
- Conducted performance evaluations for employees, identifying areas for improvement and providing constructive feedback.
- Fostered a positive work environment by resolving staff conflicts promptly and promoting open communication.
Education
High School Diploma -
Mayfeild HS
Las Cruces, NM05-1997
Skills
- Account management
- Customer service
- Teamwork and collaboration
- Client relations
- Relationship building
- Networking skills
- Territory management
- Business development and planning
Languages
Spanish
Full Professional
Timeline
Account Manager
Vital Care Infusion Services
02.2021 - Current
Territory Sales Representative
Tender Care Home Health
04.2019 - 02.2021
Business Office Manager
Sierra Home Health
12.2015 - 02.2019
High School Diploma -
Mayfeild HS
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