Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brenda Cervantes

Hollister,CA

Summary

Results-driven Retail Supervisor with proven expertise in inventory management and sales enablement. Handles routine operations efficiently and addresses problems proactively. Highly experienced in fast-paced retail work and skilled at coordinating both customer-facing and back-end functions. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

13
13
years of professional experience

Work History

Retail Supervisor

Goodwill Of Silicon Valley
03.2020 - Current
  • Increased customer satisfaction by providing exceptional service and addressing customer concerns promptly.
  • Boosted store sales through effective merchandising, product placement, and promotional displays.
  • Managed inventory levels for optimal stock availability and minimized overstock situations.
  • Trained new employees on store policies, procedures, and sales techniques to enhance their performance.
  • Enhanced store appearance with regular maintenance, cleaning, and organization of merchandise areas.
  • Resolved conflicts among staff members professionally and fairly, maintaining a cohesive team dynamic.
  • Collaborated with management to develop sales goals and strategies that aligned with company objectives.
  • Conducted thorough audits of cash registers, ensuring accuracy and accountability in financial transactions.
  • Evaluated employee performance regularly to provide constructive feedback for continuous improvement.
  • Supported inventory management tasks including ordering stock items and conducting physical inventory counts ensuring proper stock levels.
  • Oversaw compliance with safety regulations creating a safe shopping experience while reducing potential liabilities for the store.
  • Oversaw continuous floor maintenance and recovery efforts, keeping displays and shelves customer-ready and professionally presented.

Lead Chef

Running Rooster
07.2018 - 02.2020
  • Enhanced culinary quality by developing innovative recipes and refining existing menu items.
  • Improved kitchen efficiency by implementing streamlined processes for food preparation and plating.
  • Mentored junior chefs, promoting skill development and fostering a collaborative work environment.
  • Managed inventory control systems to reduce waste and maintain optimal stock levels for daily operations.
  • Increased customer satisfaction by consistently delivering high-quality dishes in a timely manner.
  • Optimized kitchen workflow by designing efficient workstation layouts and equipment placement.
  • Demonstrated exceptional leadership skills while supervising a team of chefs and kitchen staff members during peak service hours.
  • Ensured adherence to food safety regulations by implementing strict sanitation protocols within the kitchen environment.
  • Fostered an inclusive work environment where employees from diverse backgrounds felt valued.
  • Trained kitchen staff to perform various preparation tasks under pressure.
  • Monitored line processes to maintain consistency in quality, quantity, and presentation.
  • Inspected kitchens to observe food preparation quality and service, food appearance, and cleanliness of production and service areas.

Barista

Vertigo Coffee
03.2014 - 06.2018
  • Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Increased repeat business by providing exceptional customer service and building rapport with patrons.
  • Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
  • Assisted in inventory management to maintain adequate stock levels and reduce wastage.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Consistently met or exceeded daily sales targets, driving revenue growth for the cafe.
  • Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
  • Collaborated with management to plan promotional events or seasonal menu items that attracted new clientele.
  • Participated in regular staff meetings to share feedback, discuss improvements, and stay informed about company updates.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Controlled line and crowd with quick, efficient service.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Used POS system to accurately enter orders and process payments.
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems.

Produce Vendor

Heirloom Organics
06.2011 - 05.2018
  • Strengthened vendor relationships by maintaining open communication and promptly addressing any concerns or issues.
  • Managed a diverse portfolio of vendors, ensuring timely delivery of products and services to clients.
  • Negotiated favorable contracts with suppliers, resulting in cost savings for the company without sacrificing quality.
  • Implemented an efficient vendor management system that streamlined operations and reduced administrative workload.
  • Developed long-term strategic partnerships with key vendors, enhancing collaboration and creating mutual benefits.
  • Trained junior team members on best practices for managing vendor relationships and monitoring contract compliance.
  • Answered questions and assisted customers with item selection and location.
  • Met sales goals by offering excellent customer service.
  • Set up displays and signage to attract customers and boost sales for organic produce.
  • Reconciled inventory and customer orders regularly to monitor product availability.
  • Responded to customer issues promptly to build strong professional relationships.
  • Built and maintained strong relationships with wholesalers.
  • Fostered client base by offering superior quality and low prices.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Built relationships with customers and community to promote long term business growth.
  • Contributed to team objectives in fast-paced environment.
  • Negotiated prices, terms of sales and service agreements.

Education

High School Diploma -

San Benito High School
Hollister, CA
06.2010

Skills

  • Store Organization
  • Employee Motivation
  • Task Delegation
  • Sales Development
  • Staff Training and Development
  • Store operations
  • Goal Setting and Achievement
  • Sales strategy development
  • Merchandise Inspection
  • Customer Service Management
  • Inventory Control
  • Cash handling oversight
  • Store maintenance
  • Multitasking Abilities
  • Leadership Development

Timeline

Retail Supervisor

Goodwill Of Silicon Valley
03.2020 - Current

Lead Chef

Running Rooster
07.2018 - 02.2020

Barista

Vertigo Coffee
03.2014 - 06.2018

Produce Vendor

Heirloom Organics
06.2011 - 05.2018

High School Diploma -

San Benito High School

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Brenda Cervantes