Brenda Cervantes

• Interview patients, families and friends to obtain information for case records.

• Identify the need for, and make referrals to, other services available to the client; assist applicants and recipients in utilizing available resources for individual needs.

• Interpret the policies, rules and regulations of the department to applicants, clients, and others; may be assigned to specialized functions.

• Participate in in-service training and other staff development activities to increase knowledge of the social work processes and achieve technical competence; receive casework consultation from professionally trained staff members; assist in conducting training activities for personnel outside the social services unit; participate in group therapy.

• Maintain up-to-date electronic records of assigned aspects of client case management in a centralized database.

• Perform evaluations/assessments of client needs for the In-Home Supportive Services (IHSS) Program.

• Facilitated access to community resources and support services for diverse populations.
• Monitored client progress and adjusted service plans as needed to ensure effective outcomes.

• Initially participate in Eligibility Technician Induction Training consisting of formalized class training and on-the-job training, which would give instruction to learn the typical duties performed by the journey level classes.

• Interview applicants for, and recipients of one or more aid categories, to assist them in the completion and clarification of the application and declaration forms upon which eligibility decisions are based. conduct such interviews in the Department of Public Social Services, by phone, or in private homes, hospitals, nursing homes, and other locations outside of the Department; obtain pertinent information concerning such items as income, other financial resources, and financial obligations/debts from applicants and recipients; obtain additional information to resolve discrepancies in the applications and declarations by telephone, correspondence, or personal interviews.

• Determine eligibility in accordance with established procedures; dictate or record information for case records.

• Interpreted program regulations and pertinent material for applicants, recipients, and the general public to ensure understanding and compliance.

• Maintain a focus on meeting the needs of internal and external customers; develop and maintain effective relationships with others; relate well to people from varied backgrounds and in different situations; show understanding, courtesy, tact, empathy, concern, and politeness.

• Obtained necessary information during phone and in-person interviews by establishing rapport, clarifying interview purpose, addressing customer concerns, and asking follow-up questions to enhance data accuracy.

• Write information, using accurate grammar, in a manner that is clear, well-organized, and follows a logical progression to ensure the writing is tailored to the intended audience or purpose.

• Use external systems, applications, search engines, and databases, including web browsers and web-based information systems to conduct research in order to determine and/or verify eligibility.

• Compute amount of grant authorized and perform other similar required computations.

• Prepared and maintained documentation related to the eligibility determination process to support accurate case management.

• Observed applicant needs and referred individuals requiring social services to designated social work staff after completing referral forms.

Evaluated client eligibility for benefits programs, ensuring compliance with state regulations.

Processed applications and documentation efficiently, maintaining high accuracy in data entry.

Assisted clients in understanding program requirements and navigating application processes.

• Answer incoming customers’ calls and e-mails.
• Delivered accurate product information to customers to facilitate informed purchasing decisions.
• Place or cancel customers’ orders.
• Processed orders efficiently to ensure timely delivery.
• Prepare order for keying, review, and process order.
• Followed up with customers to resolve concerns or issues from previous interactions.
• Make corrections per customers' instructions.
• Transfer product from one customer to another
• Matched signed bills of lading with corresponding backup and scanned them into DocSurfer.
• Matched confirmed transfers with corresponding backups and filed them appropriately.
• Matched confirmed tallies and scanned them for record-keeping.
• Match and file bill of lading
• Scanned picking copies for digital record maintenance.