Brenda Ciena
Northampton,PA
Summary
Executive Assistant skilled at offering high-level administrative support to senior-level staff. Expert in travel management, expense tracking and schedule coordination. Expertly assists executive team using exceptional communication and organizational skills.
Overview
6
6
years of professional experience
Work History
EXECUTIVE ADMINISTRATIVE ASSISTANT
COMMUNITY ACTION OF THE LEHIGH VALLEY
Bethlehem, PA
03.2022 - Current
- Performs clerical and administrative tasks including drafting letters, memos, invoices, reports, proposals, press releases, and other documents for the Executive Director
- Demonstrates proficiency in preparing written and oral communication responses via email and phone for the Executive Director which includes prioritizing and responding in a timely manner to regularly occurring requests for information and meeting deadlines
- Proofreads, reviews, and edits documents for accuracy in compositional, grammatical, spelling and content errors
- Responsible for calendar maintenance and management
- Responsibility includes managing the Executive Director's day-to-day schedule and coordinating large scale events such as planning our annual meeting and scheduling internal and external meetings, travel, conferences, and department activities
- Arrange travel accommodations for members of leadership team, if necessary
- Balancing and reconciliation of transactions made by the Executive Director on the business credit cards with the monthly statements
- Voucher other expenses and entering in the system for reconciliation by the Fiscal Department
- Demonstrates availability and flexibility to provide travel support to the Executive Director after business hours, if needed
- Partners with the Executive Director and the leadership teams in activities that support the function of all areas of operations and the agency
- Proficiency in working independently as well as within a team to support all aspects of the agency and special projects
- Coordinates ZOOM and Teams video and conference calls for monthly or daily meetings
- Prepares, plans, and coordinates multiple presentations, disseminating information, coordinating direct mailings, creating brochures, and assisting other departments and projects as requested
- Distributes monthly reports and yearly work plans to CACLV staff
- Maintained confidentiality when handling sensitive information, protecting company interests and employee privacy.
- Performs other related duties as assigned.
BUSINESS ADMINISTRATOR
LEHIGH VALLEY INTER-REGIONAL NETWORKING AND CONNECTING CONSORTIUM (LINC)
08.2021 - 09.2022
- Assist President and Chief Operating Officer in daily operations of business
- Plan, coordinate, and schedule events and meetings
- Prepare agendas, draft meeting minutes, and email communications
- Manage client referral process and general inbox
- Manage online files and ensure Standard Operating Procedures are up to date
- Communicate with customers and clients as needs arise
- Maintain and update client/customer contact information
- Create and deliver social media content with help and direction from staff
- Process invoices and accounts receivable in a timely manner
- Complete projects as assigned, meet deadlines, and follow up on results
- Maintain office supplies inventory
- Partner with Client Services staff to organize and manage area resources
- Prepare resources and binders for delivery to client
- Send communications to clients on behalf of coordinators
- Manage client surveys and customer queries
- Track, gather, and compile items for client bags
- Other general office duties as assigned.
FRONT DESK RECEPTIONIST
SURGERY CENTER OF ALLENTOWN
Allentown, PA
01.2021 - 04.2021
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Scheduled, coordinated and confirmed appointments and meetings.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Scheduled appointments accurately using reservation software, reducing conflicts or double bookings.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Completed all tasks in compliance with company policies and procedures.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Collaborated with other departments to ensure smooth inter-departmental communication and coordination of guest needs.
- Confirmed appointments, communicated with clients, and updated client records.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Collected payments, processed transactions and updated relevant records.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
PATIENT ACCESS REPRESENTATIVE
GEISINGER DERMATOLOGY
Wilkes-Barre, PA
06.2019 - 06.2020
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
- Collaborated with healthcare providers to ensure timely appointment scheduling and coordinated follow-up care for patients'' needs.
PATIENT ACCESS REPRESENTATIVE
GEISINGER RICHARD & MARION PEARSALL HEART HOSPITAL
Wilkes-Barre, PA
06.2018 - 06.2019
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Verified patient insurance eligibility and entered patient information into system.
- Provided excellent customer service to patients and medical staff.
- Answered incoming calls, scheduled appointments and filed medical records.
- Responded to inquiries by directing calls to appropriate personnel.
- Delivered support to medical staff in completion of patient paperwork.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
- Improved patient satisfaction scores by actively addressing concerns and providing prompt assistance during the check-in process.
OUTPATIENT REGISTRATION REPRESENTATIVE
GEISINGER WYOMING VALLEY MEDICAL CENTER
Wilkes-Barre, PA
06.2018 - 06.2019
- Maintained patient confidentiality by adhering to HIPAA regulations while handling sensitive personal information.
- Increased accuracy in capturing patient demographics by thoroughly reviewing forms during the registration process.
- Promoted a positive work environment by fostering teamwork among colleagues and consistently providing exceptional customer service to patients.
- Contributed to overall clinic success by remaining flexible and adaptable, readily taking on additional responsibilities as needed to support both patients and colleagues.
- Completed registration paperwork, verifying accurate patient information.
- Answered patient questions and inquiries regarding registration process and documentation.
- Entered patient information into payment system accurately for billing purposes.
- Processed medical records requests, assuring release only to appropriate parties proper authorization.
- Assisted in processing patient payments via cash, checks and credit cards.
- Scheduled patient appointments, collected copays and verified insurance coverage to complete check-ins.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Performed various administrative tasks by filing, copying and faxing documents.
Education
A.A.S. HEALTH CARE OFFICE COORDINATOR - HEALTH CARE ADMINISTRATION
NORTHAMPTON COMMUNITY COLLEGE
BETHLEHEM, PA05.2018
Skills
- Interpersonal Communication
- Phone Etiquette
- Customer Service-Oriented
- Professional and mature
- Problem-Solving
- Reliable and Responsible
- Critical Thinking
- Honest and Dependable
- Analytical Thinking
Leadership And Honors
- 2018 International Scholar Laureate Program (ISLP) Delegation on Medicine & Science
- Inducted into the Phi Theta Kappa International Honor Society
- Graduated with Honors every semester throughout my college years.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
RemoteImportant To Me
Healthcare benefits401k matchPaid time offWork from home optionCompany CultureWork-life balanceCareer advancementPersonal development programs4-day work weekPaid sick leaveFlexible work hoursTeam Building / Company RetreatsQuote
Success isn't just about what you accomplish in your life; it's about what you inspire others to do.
Unknown
Timeline
EXECUTIVE ADMINISTRATIVE ASSISTANT
COMMUNITY ACTION OF THE LEHIGH VALLEY
03.2022 - Current
BUSINESS ADMINISTRATOR
LEHIGH VALLEY INTER-REGIONAL NETWORKING AND CONNECTING CONSORTIUM (LINC)
08.2021 - 09.2022
FRONT DESK RECEPTIONIST
SURGERY CENTER OF ALLENTOWN
01.2021 - 04.2021
PATIENT ACCESS REPRESENTATIVE
GEISINGER DERMATOLOGY
06.2019 - 06.2020
PATIENT ACCESS REPRESENTATIVE
GEISINGER RICHARD & MARION PEARSALL HEART HOSPITAL
06.2018 - 06.2019
OUTPATIENT REGISTRATION REPRESENTATIVE
GEISINGER WYOMING VALLEY MEDICAL CENTER
06.2018 - 06.2019
A.A.S. HEALTH CARE OFFICE COORDINATOR - HEALTH CARE ADMINISTRATION
NORTHAMPTON COMMUNITY COLLEGE
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