Brenda Cooper
Bastrop,TX
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
11
11
years of professional experience
Work History
EStore Curbie
H-E-B Grocery Stores
09.2025 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Paid attention to detail while completing assignments.
Live-In Housekeeper
Mitzelfelt Household
07.2022 - 01.2025
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Managed time efficiently in order to complete all tasks within deadlines.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Developed and maintained courteous and effective working relationships.
EStore Personal Shopper
H-E-B Grocery Stores
03.2021 - 07.2021
- Ensured accuracy in order fulfillment, minimizing errors and improving customer satisfaction.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Provided exceptional customer service by addressing any issues or concerns promptly, maintaining a positive reputation as a Personal Shopper.
Psychiatric Nursing Assistant
Texas Health & Human Services Commission
12.2018 - 01.2021
- Assisted patients with daily living activities to promote independence and well-being.
- Monitored patient behavior and reported changes to clinical staff for timely intervention.
- Collaborated with healthcare team to develop individualized care plans for diverse patient needs.
- Maintained accurate documentation of patient interactions and treatment progress in electronic health records.
Laundry Worker
Texas Health & Human Services Commission
01.2018 - 11.2018
- Operated industrial laundry equipment to process linens and garments efficiently.
- Sorted, washed, dried, and folded various textile items according to established protocols.
- Maintained cleanliness and organization of laundry facilities to ensure safety standards.
- Maintained safety practices at all times to protect personnel and laundry loads.
Donations Services Associate
Goodwill Colorado
02.2015 - 05.2016
- Greeted and assisted donors, providing excellent customer service and resolving inquiries
- Handled and sorted donations, ensuring accuracy and care in processing items
- Maintained a clean, organized, and safe donation area, following safety protocols
- Demonstrated attention to detail and teamwork in a fast-paced environment
Education
Associate of Science - Business Administration And Management
Grayson College
Denison, TX05-2017
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
Timeline
EStore Curbie
H-E-B Grocery Stores
09.2025 - Current
Live-In Housekeeper
Mitzelfelt Household
07.2022 - 01.2025
EStore Personal Shopper
H-E-B Grocery Stores
03.2021 - 07.2021
Psychiatric Nursing Assistant
Texas Health & Human Services Commission
12.2018 - 01.2021
Laundry Worker
Texas Health & Human Services Commission
01.2018 - 11.2018
Donations Services Associate
Goodwill Colorado
02.2015 - 05.2016
Associate of Science - Business Administration And Management
Grayson College