Brenda Cruz
Relocating To Colorado,California
Summary
Multi-talented Administration Officer successful at stepping into many different roles each day. Diligent and detail-oriented, professionally coordinate files, correspondence and resources to boost productivity and facilitate operations. skilled in general office processes and optimization strategies. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
Work History
HR / Administrator
Hearts of Gold Care Homes Inc
02.2020 - Current
- Managed computer databases, physical file systems and required logs
- Oversaw inventory purchases, restocking and organization
- Facilitated and tracked communication between employees, departments, vendors and other stakeholders
- Monitored office equipment and scheduled repairs
- Answered telephones to take messages or redirect calls to appropriate colleagues
- Maintained positive working relationship with fellow staff and management
- Conducted new hire orientations to provide company information, establish performance requirements
- Supervise fellow Administrators
- Assist Worker Compensation paper work, monitor process during the injury
- Managed schedules for 6 facilities
- Accurately track and update paid time off
- Payroll.
- Handled on-boarding process for newly hired employees, which included distribution of all paperwork.
- Updated HR database with new employee information, changes in benefits, and other details.
- Managed payroll and timekeeping to track hours and accurately pay employees.
- Oversaw hiring, staffing, and labor law compliance.
- Advocated for staff members, helping to identify and resolve conflicts.
- Developed and monitored employee recognition programs.
- Conducted performance reviews and provided feedback to managers on employee performance.
- Developed and implemented onboarding and orientation programs for new employees.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Created smooth onboarding processes to help new hires adjust to company policies, procedures and processes.
- Put together employee files and collected required digital or physical information to meet requirements.
- Completed required criminal, credit, or drug tests for new hires.
Assistant Administration Manager
Hearts of Gold Care Homes, Inc.
04.2013 - 03.2020
- Coordinated training on policies and procedures relevant to work of administrative staff
- Monitored office inventory to maintain supply levels
- Supported staff through in-service training and additional resources
- Evaluated and implemented new systems and procedures to maintain regulatory compliance
- Coordinated with managers and departments to interview new personnel and recognize excellent performance
- Created interview questionnaires, pre-screening protocols and post-interview assessments
- Interviewed new employees and assisted with hiring decision-making
- Facilitated new hire on boarding by scheduling training initiatives, resolving issues and processing paperwork
- Improved operational efficiencies by creating filing systems to maintain confidential employee documents and reports.
Facility Coordinator
Hearts of Gold Care Homes INC
07.2012 - 04.2013
- Prioritized and performed routine maintenance to keep facility in excellent shape
- Maintained cleanliness and presentation standards to increase appeal of facility
- Assessed facility operations and employee activities to enforce and adhere to workplace safety regulations
- Enforced compliance with OSHA regulations and company policies
- Managed and directed facility staff by handling assignment delegation and timely completion.
Caregiver/ DSP
Herts of Gold Care Homes INC
04.2011 - 07.2012
- Maintained clean and well-organized environment for client happiness and safety
- Improved patient outlook and daily living through compassionate care
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries
- Assisted with meal planning to meet nutritional plans
- Followed care plan and directions to administer medications
- Drove clients to shop for groceries, attend doctor appointments and run errands
- Monitored vital signs and medication use, documenting variances and concerning responses
- Laundered clothing and bedding to prevent infection
- Supported bathing, dressing and personal care needs
- Encouraged residents to participate in activities of daily living to enhance personal dignity
- Followed safe lifting and transferring techniques to transport residents.
Account Executive - Payables and Receivables
Eduardo's Produce
09.2006 - 04.2011
- Mentored new employees on customer service, money handling and organizing strategies to maximize performance, productivity and team success
- Calculated and applied wage garnishments
- Worked with HR staff to accurately track and update paid time off
- Compiled financial, accounting and auditing reports to calculate profits and losses
- Distributed expenditure, encumbrances, receipts and receivables according to schedules
- Performed day-to-day financial transactions, including verifying, classifying, computing, posting and recording accounts receivables' data
- Facilitated payment of invoices due by sending bill reminders and contacting clients
- Summarized receivables by maintaining invoice accounts and coordinated monthly transfers to accounts receivable accounts
- Performed various accounts receivable functions, handled cash receipts posting, updated cash flow reports and researched chargeback and write-offs
- Reached out to vendors and customers to resolve account problems.
Education
Some College (No Degree) in Business Administrator -
Palomar College
San Marcos, CAHigh School Diploma -
Orange Glean High School
Escondido, CA07.2006
Skills
- Accounting Knowledge
- File Maintenance
- Document Management
- Work Planning and Prioritization
- Multiple Priorities Management
- Expense Monitoring
- Training and Development
- Relationship Development
- Honest and Ethical
- Executive Support
- Problem-Solving
- Goal Setting
- Employee Supervision
- Continuous Improvement
- Decision Making
- Bilingual English / Spanish
- Payroll Coordination
- Employee Onboarding
- Employee Hiring
- Drug Testing
- Recruitment
- Pre-Employment Screening
- Employment Recordkeeping
- Termination Documentation
- Human Resources Support
Languages
Spanish
Native or Bilingual
Timeline
HR / Administrator
Hearts of Gold Care Homes Inc
02.2020 - Current
Assistant Administration Manager
Hearts of Gold Care Homes, Inc.
04.2013 - 03.2020
Facility Coordinator
Hearts of Gold Care Homes INC
07.2012 - 04.2013
Caregiver/ DSP
Herts of Gold Care Homes INC
04.2011 - 07.2012
Account Executive - Payables and Receivables
Eduardo's Produce
09.2006 - 04.2011
Some College (No Degree) in Business Administrator -
Palomar College
High School Diploma -
Orange Glean High School
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