Years in the work force
BRENDA CRUZ-DURAN
Mechanical Engineering Student
Blacksburg,VA
Summary
Driven student leveraging studies in Mechanical Engineering seeks real-world experience as an intern. Offers strong interpersonal and task prioritization skills.
Overview
4
4
3
3
years of post-secondary education
2
2
Languages
Work History
Keyholder
Variedades Santa Cruz
Charlottesville, VA
9 2018 - 08.2020
- Improved customer service by projecting friendly and knowledgeable attitude.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Loaded and unloaded merchandise from trucks to organize warehouse and backroom spaces.
- Completed store opening and closing procedures.
Fulfillment Associate
Jo-Ann Fabric And Craft Stores
Charlottesville, VA
02.2020 - 08.2020
- Received and reviewed new orders, located requested merchandise and promptly initiated processing.
- Followed procedures at all times for personal and team safety.
- Cross-trained new associates on essential job functions and procedures, including picking and filling orders for all warehouse products.
- Reviewed order slips, picked products and staged merchandize to be shipped.
- Orchestrated efficient routing by producing accurate shipping documentation and package labels.
- Performed basic mathematical calculations to check weights and dimensions of shipments.
- Handled high-volume orders and collaborated with co-workers to bring down the total amount of backed up orders from 5,000 to 0.
Sales Associate
TJ Maxx, TJX Companies
Christiansburg, VA
02.2021 - Current
- Displayed merchandise by arranging in appealing and orderly way to boost sales.
- Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
- Aided English and Spanish speaking customers, increasing customer loyalty.
- Answered questions about store policies and concerns to support positive customer experiences.
- Assisted customers with transporting large merchandise to waiting vehicles.
- Stocked shelves, racks, and cases with new or transferred merchandise.
Sales Associate
Kohl's
Charlottesville, VA
09.2017 - 06.2018
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Liaised with customers and recommended specific products and specials, aligning with individual needs, requirements and specifications.
- Maintained organized, presentable merchandise to drive continuous sales.
- Processed product returns and assisted customers with other selections.
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
Education
High School Diploma -
Albemarle High School
Charlottesville, VA 08.2014 - 06.2018
Associate of Science - Engineering
Piedmont Virginia Community College
Charlottesville, VA 08.2018 - 05.2020
Bachelor of Science - Mechanical Engineering
Virginia Tech
Blacksburg, VA 08.2020 - Current
Skills
Technology proficiency
Team collaboration
Flexible & Adaptable
High-level mathematics
Fast learner
Detail-oriented
Leadership
Community Involvement
- Sin Barreras (Without Barriers) - Helped the Latino community gain knowledge about laws that affect their day to day lives. Advocated for a law that would grant driver license's for all undocumented people residing in Virginia. The law was successfully implemented on January 2021 after more than 4 years of fighting for this achievement.
- Kerygma - Participated weekly as a band member, putting in 4 to 5 hours per week practicing and 1 hour playing on Saturdays. One of our biggest achievements was having an attendance of more than 600 people at our event.
Timeline
Sales Associate
TJ Maxx, TJX Companies
02.2021 - Current
Bachelor of Science - Mechanical Engineering
Virginia Tech
08.2020 - Current
Fulfillment Associate
Jo-Ann Fabric And Craft Stores
02.2020 - 08.2020
Associate of Science - Engineering
Piedmont Virginia Community College
08.2018 - 05.2020
Sales Associate
Kohl's
09.2017 - 06.2018
High School Diploma -
Albemarle High School
08.2014 - 06.2018
Keyholder
Variedades Santa Cruz
9 2018 - 08.2020