Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Brenda Delgado Ortiz

Tyler,TX

Summary

Dynamic Call Center Representative with a proven track record at Family Circle of Care, excelling in customer support and problem-solving. Enhanced client satisfaction through effective issue resolution and streamlined processes, contributing to team success. Skilled in data entry and fostering a collaborative environment, training new staff to uphold service excellence.

Overview

4
4
years of professional experience

Work History

Call Center Representative

Family Circle of Care
07.2021 - Current
  • Responded to inbound inquiries, resolving issues efficiently and enhancing customer satisfaction.
  • Delivered prompt service to prioritize customer needs.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Identified and resolved discrepancies and errors in customer accounts.
  • Collaborated with team members to streamline processes, improving response times and service quality.
  • Trained new staff on call handling procedures, fostering a supportive learning environment.

Education

Associate of Applied Science - PARALEGAL

TYLER JUNIOR COLLEGE
TYLER TX
05-2006

Skills

  • Problem-solving skills
  • Customer support
  • Data entry
  • Customer service
  • Call center customer service

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Call Center Representative

Family Circle of Care
07.2021 - Current

Associate of Applied Science - PARALEGAL

TYLER JUNIOR COLLEGE

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