Brenda Diaz
Flagstaff,United States
Summary
Dynamic and results-oriented professional with a proven track record at Northern Arizona University, adept at managing high-pressure environments with a blend of critical thinking and exceptional customer service skills. Excelled in roles requiring strong teamwork, problem-solving capabilities, and a positive attitude, significantly enhancing guest satisfaction and operational efficiency. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Northen Arizona University
Assistant Manager
01.2021 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Managed time efficiently in order to complete all tasks within deadlines.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed budget implementations, employee evaluations, and contract details.
Day Inn
Head of House- Front Desk
01.2017 - 03.2023
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Comfort Inn
Housekeeping ,Laundry Attended
01.2015 - 01.2017
- Maintained a high standard of cleanliness throughout the property by supervising housekeeping operations and implementing strict hygiene protocols.
- Identified areas for improvement within the inn''s services based on guest feedback analysis, leading to higher overall satisfaction ratings.
- Enhanced guest safety through regular staff training sessions on emergency procedures as well as proper equipment usage.
- Improved guest satisfaction by implementing personalized service initiatives and tailoring experiences to individual preferences.
Day Inn
Head of House
08.2013 - 12.2014
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed comprehensive risk management plan, minimizing potential disruptions to business operations.
Jack in the Boz
Cashiers
03.2006 - 07.2013
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Built relationships with customers to encourage repeat business.
Education
GED -
Coconino County Community College
Flagstaff, AZ08.2020
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Critical Thinking
- Calm Under Pressure
- Active Listening
Accomplishments
- Resolved product issue through consumer testing.
- Supervised team of 12 staff members.
- Achieved certificates by completing trainings with accuracy and efficiency.
Certification
- BASECAMP Training - 20 HOURS
- OSHA 30 Training - 30 HOURS
Languages
English
Professional Working
Spanish
Professional Working
Timeline
Northen Arizona University
Assistant Manager
01.2021 - Current
Day Inn
Head of House- Front Desk
01.2017 - 03.2023
Comfort Inn
Housekeeping ,Laundry Attended
01.2015 - 01.2017
Day Inn
Head of House
08.2013 - 12.2014
Jack in the Boz
Cashiers
03.2006 - 07.2013
GED -
Coconino County Community College
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