Brenda Dillehay
Rockwall,TX
Summary
Experienced and driven New Home Sales Consultant with a proven track record of providing superior customer service to home buyers. Committed to success and increasing sales rates; motivated to constantly achieve more. Experienced in helping clients to discover and purchase the right home that meets their needs and desires. Adept in all real estate procedures and in building and fostering positive relationships with clients and industry members. Recognized for unique and effective negotiation skills. Team-player that can also work independently.
Overview
13
13
years of professional experience
Work History
New Home Sales Counselor
GFO Home
Wylie , TX
11.2021 - 11.2023
- Excellent customer service skills assuring home buyer's confidence from meet and greet to closing
- Excellent prospecting and marketing skills
- Proficient in managing all aspects of neighborhood from initial start up communities to close out communities
- Represent the company and company products accurately and execute sales contracts, documents, and disclosures with great care and attention to detail
- Daily communication with real estate professional and prospects to generate leads and book appointments
- Maintain follow-up system for potential prospects, realtors, brokers, and referrals
- Proficient in public speaking to present builder and community information to increase realtor and prospect business
New Home Sales Consultant
Conaway Homes
Royce City , TX
09.2020 - 09.2021
- Estimate the cost of construction for non-standard options such as: structural changes, specialty items, and alternative designs
- Estimate costs, quantities, and types of materials, labor, and necessary structural changes required to complete options and construction
- Continuously work with construction, design, and sales managers throughout each building stage until home is successfully completed
- Identify, analyze, and resolve purchasing issues within the compan
- Reviewed and executed confidential documents, contracts and disclosures.
- Generated leads for sales.
- Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
New Home Sales Consultant
Meritage Homes
Rockwall , TX
06.2018 - 06.2020
- Develop an in-depth knowledge of the competitive marketplace, including product, site, local community, sales, advertising and demographics
- Maintain working knowledge of company house plans, options, and community information
- Network with outside real estate agents of the surrounding market
- Providing outstanding customer service
- Developing and maintaining relationships with the Realtor community
- Prospecting, marketing & promoting new business
New Home Sales Consultant
DR Horton
Royce City , TX
06.2017 - 10.2017
- Negotiated contracts with buyers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
New Home Sales Consultant
Grand Homes
Sachse , TX
06.2015 - 06.2017
- Negotiated contracts with buyers and sellers to maximize customer savings.
- Responsible for Pre-selling and oversight of all aspects of new master planned community.
- Cultivating new home sales relationships
- Guidance of client from contract signing to loan financing.
- Monitoring and supporting construction team; Oversight of office operations;
- Demonstrating and up selling the Grand Homes’ model and company outlook.
- Identifying opportunities to maintain consistent sales and closings.
- Tracking/analyzing surrounding competition regarding pricing, product, and inventory.
Manager
Sand Hills Country Club
Commerce, TX
01.2014 - 06.2015
- Adept at managing clubhouse resources, including staff, supplies and maintenance Ensured guests’ and member’s satisfaction through efficient clubhouse operations.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
Customer Service Manager
Trophy Nissan
Mesquite , TX
09.2008 - 06.2012
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Followed through with client requests to resolve problems.
- Took ownership of customer issues and followed problems through to resolution.
Skills
- Creative problem solving
- Customer Service and Assistance
- Discovery
- Negotiation
- Consultative Sales Techniques
- Real Estate Industry Understanding
- Strategic thinking
- Team Player
- Critical Thinking
- Flexible and Adaptable
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
New Home Sales Counselor - GFO Home
11.2021 - 11.2023
New Home Sales Consultant - Conaway Homes
09.2020 - 09.2021
New Home Sales Consultant - Meritage Homes
06.2018 - 06.2020
New Home Sales Consultant - DR Horton
06.2017 - 10.2017
New Home Sales Consultant - Grand Homes
06.2015 - 06.2017
Manager - Sand Hills Country Club
01.2014 - 06.2015
Customer Service Manager - Trophy Nissan
09.2008 - 06.2012
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