Brenda Dotson
Shreveport,LA
Summary
Seasoned Customer Service Supervisor with unmatched customer service record and successful strategic development. Develops strong working relationships with teams to boost performance and meet objectives. Coach associates on getting customers to sign up for Kohl's credit card. Coach associates on giving great customer service. Diffuse customer complaints and customer situations. Promote healthy work environment.
Overview
18
18
years of professional experience
Work History
Customer Service Areas Supervisor
Kohl's Department Stores, Inc
10.2004 - Current
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Coached employees through day-to-day work and complex problems.
- Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
- Coached team members to deliver hospitable, professional service while adhering to set service models. Showed by my example how to give great customer service. Have to coach associates on getting credit. Also coach associates on getting good surveys.
Education
High School Diploma - Basic
Caddo Magnet High
Shreveport, LA05.1989
Skills
- Training Programs
- Customer Implementation
- Corrective Actions
- Customer Service
- Maintaining Clean Work Areas
- Customer Relationship Management
- Goal Attainment
- Verbal and Written Communication
- Customer Escalations
- Rewards Programs
- Team Productivity
- Customer Relations
- New Hire Training
- Satisfaction Surveys
Accomplishments
- Achieved Result by completing Task with accuracy and efficiency. Named top area supervisor in the district twice
- Employee of the month each year. Verbal recognition from District Manager
Timeline
Customer Service Areas Supervisor
Kohl's Department Stores, Inc
10.2004 - Current
High School Diploma - Basic
Caddo Magnet High
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