Brenda Dumont
Prince George ,British Columbia
Summary
- Strong organizational skills
- Strong capabilities in managing multiple tasks at once while maintaining accuracy
- Effective in prioitizibg tasks & meeting deadline skills.
- Moticated in keeping, preserving, & supporting store front cleanimess, & ensuring tidiness.
- Worked to maintain respectful, customer relations.
- Motivated in maintaining order and discipline within workplace.
- 10 years of experience in retail management
- Specializing in e-commerce marketing, solutions.
- Skillled in strategic planning, & increased sales by 40% within first year.
- Lead a team of 10 employees, while teaching them to work togetherbas a team to enhance sales & productivity.
- Increasing productivity & reduced operational costs by steaminy business processes.
m.Keep something in good condition, efficiency, or repair (for instance, maintaining equipment or a building) ��.Support or provide for someone or something (such as maintaining a family) �.Assert or defend a position or belief (like maintaining that a statement is true) ��.Therefore, maintaining can describe:The act of keeping something steady or ongoing (as in “maintaining peace”) �.The process of upkeep, repair, or care (as in “maintaining the car”) �.Upholding beliefs or conditions (as in “maintaining that she was right”) �.Synonyms and Related WordsCommon synonyms for maintaining include: preserving, conserving, sustaining, protecting, supporting, continuing, and defending ��.Example UsageMaintaining a healthy diet is essential for long-term wellness.The engineers focused on maintaining the safety of the bridge.She was maintaining that the report was accurate despite criticism �.In summary, maintaining encompasses the ideas of continuation, care, defense, and preservation across various contexts—from physical upkeep to abstract belief.
Overview
1
1
Certification
Work History
Owner/Operator
Okanagan Renovation Center
Kelowna, BC
07 2013 - 05 2016
- Evaluated company performance against objectives, adjusting strategies as needed to achieve desired results.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Developed business plan, processes and procedures to provide superior [Product or Service] to customers.
- Managed day-to-day business operations.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues.
- Trained and motivated employees to perform daily business functions.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Fostered strong professional network and partnership building skills to connect with quality leads.
- Negotiated contracts with vendors to secure favorable terms for the business.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Contributed positively to the local community through involvement in various events or charitable organizations.
- Maximized revenue by identifying new market opportunities and implementing targeted sales strategies.
- Overseeing inventory management, reducing waste and maintaining adequate stock levels to meet demand.
- Implemented effective financial management practices, improving cash flow and profitability.
- Assessed income and expenses and adapted plans to improve profit levels.
- Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
- Facilitated open communication channels among staff members, promoting teamwork for enhanced performance.
- Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.
- Oversaw the hiring process, selecting highly skilled candidates who contributed significantly to company success.
- Collaborated with industry partners to expand networking opportunities, fostering mutually beneficial relationships that drove growth for all parties involved.
- Cultivated a positive work environment, leading to higher employee retention rates and overall job satisfaction.
- Optimized workflow processes through careful analysis of operational needs and resource allocation.
- Consulted with customers to assess needs and propose optimal solutions.
Owner/Operator
Greenworks Windows, Doors & More
Kelowna, BC
02 2011 - 10 2015
- Kept accurate records of cargo delivery times and vehicle maintenance to provide documentation to dispatch for billing and inventory purposes.
- Communicated with dispatchers and other office personnel to handle two-way updates and adjust daily schedules.
- Completed routine maintenance on truck to keep in working order.
- Completed daily inspections, basic maintenance and common repair actions to keep equipment operating at full capacity.
- Coordinated efficient routes for optimal delivery scheduling and maximum daily performance.
- Checked shipping papers to determine nature of load and checked for presence of hazardous materials.
- Managed efficient unloading of freight, inspected merchandise, and documented customer concerns for supervisor.
LPN Case Manager
Interior Health Authority
Kelowna, BC
09 2011 - 12 2014
- Conducted regular home visits to assess safety concerns or changes in the patient''s condition that could impact their overall wellbeing.
- Participated in ongoing professional development opportunities to stay current on best practices within the field of nursing case management.
- Promoted preventive health measures with extensive patient education on disease management and self-care techniques.
- Managed complex cases involving multiple comorbidities, ensuring proper care coordination for improved health outcomes.
- Conducted comprehensive assessments and reassessments of patients'' needs, adjusting care plans as necessary to optimize health outcomes.
- Mentored new hires within the department, sharing knowledge and experiences for their professional growth and success in the role of LPN Case Manager.
- Improved patient outcomes by developing and implementing individualized care plans for each case.
- Served as a liaison between patients, families, and healthcare providers to ensure clear communication and prevent potential misunderstandings.
- Consistently met documentation requirements while maintaining confidentiality according to HIPAA regulations and organizational policies.
- Streamlined care coordination processes by collaborating with multidisciplinary teams to ensure timely and effective care delivery.
- Advocated on behalf of patients to ensure they received appropriate resources, support, and access to necessary services.
Unit Clerk
Interior Health Authority
Kelowna, BC
04 2011 - 09 2012
- Documented updates to patient information in medical charts while maintaining HIPAA compliance protecting confidentiality of records.
- Arranged discharges and patient transportations.
- Coordinated schedules for medical staff, optimizing workflow efficiency within the unit.
- Collected accurate insurance and billing information from patients, maximizing reimbursement rates for the hospital.
- Answered unit calls and took messages for healthcare staff to maximize team productivity.
- Responded to and resolved diverse patient issues with speedy and knowledgeable assistance.
- Prepared admissions charts and scanned records.
Community Support Worker
Nurse Next Door
Kelowna, BC
09 2010 - 06 2020
- Offered compassionate care during transitional periods such as housing changes or medical emergencies, providing stability amid uncertainty.
- Maintained accurate case records to track progress, sharing relevant updates with supervisory staff and stakeholders as needed.
- Provided emotional support to affected residents and victims and assisted in developing long-term recovery plans and goals.
- Advocated for clients' needs with other service providers, securing additional support and interventions when necessary.
- Conducted thorough assessments to identify areas of need, devising targeted interventions for maximum impact.
- Facilitated group activities that promoted social interaction and skill development among clients.
- Enhanced community well-being by organizing and facilitating weekly support groups for diverse populations.
- Collaborated with healthcare professionals to develop comprehensive care plans that address both mental and physical health needs.
- Organized recreational activities that fostered positive social interactions and improved overall client satisfaction.
- Encouraged community integration and socialization for clients by organizing group outings and social events.
Community Health Worker
Nurses To Go
West Kelowna
02 2016 - 05 2020
- Provided crisis intervention services to individuals experiencing mental health emergencies, connecting them with appropriate care resources.
- Facilitated addiction recovery groups, supporting participants in achieving and maintaining sobriety.
- Facilitated health screenings with follow-up care to target specific issues.
- Improved community resilience to environmental health hazards by leading educational campaigns on pollution prevention and safety measures.
- Enhanced community health awareness by organizing and leading informative workshops on preventive care and healthy living practices.
- Supported families in navigating healthcare systems, improving their ability to obtain necessary medical care and social services.
- Developed and maintained relationships with community partners to build program scope.
- Strengthened relationships with local organizations, fostering partnerships to address pressing community health issues.
- Participated in ongoing professional development opportunities to stay current on best practices in community health work, ensuring the delivery of quality services to clients.
- Collaborated with healthcare providers to ensure comprehensive care coordination for patients transitioning between settings.
- Improved community health by conducting assessments, identifying needs, and developing intervention plans.
- Trained new Community Health Workers on best practices, contributing to increased team efficiency and effectiveness in serving the community.
- Helped vulnerable individuals navigate complex healthcare system.
- Organized health fairs and screenings, increasing early detection of chronic conditions and connecting individuals with treatment options.
- Coordinated immunization clinics in collaboration with local public health departments, increasing vaccination rates among vulnerable populations.
- Implemented evidence-based practices in health promotion activities, leading to improved overall community wellness.
- Developed partnerships with local schools to implement nutrition and physical activity programs, improving overall student health.
- Mediated communication between healthcare providers and clients, facilitating better understanding of medical information and treatment plans.
- Reduced hospital readmission rates by providing comprehensive post-discharge support and follow-up care.
- Developed educational materials tailored to specific population needs, ensuring clarity and relevance for maximum impact on public health initiatives.
- Advocated for patients' rights and access to healthcare services, enhancing patient satisfaction and trust in health care systems.
- Built trust within diverse communities through cultural competency training, empathetic communication skills, and active listening techniques.
- Created and distributed health-related education materials to improve program awareness.
- Led outreach activities to target specific demographics and promote health initiatives.
- Implemented health promotion activities targeting at-risk youth, leading to increased knowledge and healthier lifestyle choices.
- Facilitated group sessions on various health topics, empowering participants with knowledge and tools for healthier living.
- Explained required eligibility applications to patients and helped complete applications for services.
- Set up community health education and promotion programs to reduce chronic conditions.
- Collaborated with external organizations to coordinate health and social services.
- Reduced hospital readmissions by collaborating with multidisciplinary teams to provide comprehensive care plans for patients.
- Enhanced access to mental health services by establishing community-based mental health outreach program.
- Provided ongoing support for clients managing chronic conditions, contributing to better self-management and reduced complications.
- Delivered culturally sensitive health education, addressing barriers to healthcare access and promoting inclusivity in health initiatives.
- Connected families with necessary social services, alleviating barriers to healthcare access and improving quality of life.
- Increased awareness of available resources by organizing and participating in community health fairs and events.
- Targeted specific community groups with wellness and disease management information.
- Promoted access to healthcare services for underprivileged populations through community outreach efforts.
- Increased vaccination rates in underserved areas with targeted outreach campaigns and mobile vaccination units.
- Counseled patients on health-related topics and lifestyle changes for improved well-being.
- Streamlined referral processes to community resources, reducing wait times for clients in need of specialized services.
- Addressed patient concerns and provided support to vulnerable demographics.
- Collaborated with public health officials to develop emergency response plans for public health crises.
- Collected data on program effectiveness, utilizing findings to continuously improve service provision and meet community needs.
- Conducted surveys and collected data on community health needs to inform and tailor public health initiatives.
- Conducted home visits for elderly and disabled clients to monitor health status and ensure adherence to prescribed treatment plans.
- Monitored and documented participants' progress toward individualized health goals.
Education
Nurse's Aide - Health Care
Okanagan College
03.2000
Business Development And Administration - Business & Business Development
Okanagan College
04.2000
Skills
- Launched a new e-commerce platform that increased online sales by 50% within six montths
- Oversaw financial management, ensuring compliance with industry regulations
- While managing a team of employees, worked to develop & foster a collaborative work environment
Accomplishments
- Achieved positive results through effectively communicating with multiple staff
- Resolved product issue through consumer testing.
Affiliations
- Lions Club
- Freemason
- International Association of Administrative Professionals
- Project Management Institute
- Jaycees
- Society of Human Resource Management
Additional Information
I hold a number ia various diplomas, certifications, degrees, etc.
I had my daughter at a young age and I didn't want into the typical 'high school mom' stereotype; I wanted to prove that teen moms could be great parents if given the appropriate and necessary opportunities, work hard and have strong support systems.
I also wanted to show my children that you can accommplish anything you desire if you're motivated, committed to putting in the hard work, and dedicated to accomplishing your goals.
I put in a lot of time and energy trying to teach my kids that you can accomplish anything if you want iir bad enough and are willing to put in the hard work that they can accomplish anything they put thejr minds to
Certification
- Level 3 First Aid, St. John's Ambulance
Languages
English
Professional Working
Italian
Native or Bilingual
Timeline
Owner/Operator
Okanagan Renovation Center
07 2013 - 05 2016
Owner/Operator
Greenworks Windows, Doors & More
02 2011 - 10 2015
LPN Case Manager
Interior Health Authority
09 2011 - 12 2014
Unit Clerk
Interior Health Authority
04 2011 - 09 2012
Community Support Worker
Nurse Next Door
09 2010 - 06 2020
Community Health Worker
Nurses To Go
02 2016 - 05 2020
Nurse's Aide - Health Care
Okanagan College
Business Development And Administration - Business & Business Development
Okanagan College