Brenda Erickson
Madisonville,KY
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
39
39
years of professional experience
1
1
Certification
Work History
Coding Supervisor
Baptist Health Medical Center
Louisville, KY
07.2021 - 01.2024
- Created reports on coding activity for management review.
- Developed coding guidelines and best practices for staff to follow.
- Resolved discrepancies between coded data and source documents according to established protocols.
- Assessed impact of changes in healthcare laws, regulations, or policy on existing or proposed code assignments.
Coder
Baptist Medical Center
Madisonville , KY
07.2000 - 07.2021
- Reviewed account information to confirm patient and insurance information is accurate and complete.
- Reviewed clinical data from medical records to assign ICD, CPT, and HCPCS codes.
- Collaborated with billing team to confirm no additional diagnosis codes available for LCD and NCD coverage.
- Entered charge rationale in patient account notes.
Appointment Secretary
Trover Clinic
Madisonville, KY
09.1994 - 07.2000
- Conducted follow up calls after appointments were completed to ensure satisfaction with services received.
- Collaborated with clinical teams to coordinate care plans for patients throughout their treatment process.
- Provided clerical support such as photocopying, faxing documents and filing charts.
- Resolved customer complaints in an efficient and courteous manner.
- Maintained accurate records of patient visits, cancellations and reschedules; updated patient demographic information as needed.
- Monitored daily schedule to ensure proper utilization of resources; coordinated changes in schedules when necessary.
- Generated appointment reminder letters and phone messages prior to scheduled visit dates.
- Verified insurance coverage and obtained authorizations for procedures; entered patient information into computerized scheduling system.
- Prepared clinic room assignments based on provider's specialty and type of service requested.
- Resolved customer complaints in a professional manner; escalated issues to supervisor as needed.
- Responded to inquiries regarding appointment availability, office policies, services and other related matters.
- Maintained current knowledge of all relevant healthcare regulations pertaining to appointment scheduling processes.
- Supported front desk operations during peak times by responding quickly to customer inquiries.
- Managed multiple calendars for physicians ensuring timely notification of upcoming appointments.
- Greeted and welcomed patients in person or on the telephone; scheduled appointments according to established protocols.
- Answered incoming calls from staff members, providers and external customers; transferred calls accordingly.
- Provided exceptional customer service through effective telephone communication and follow-ups.
- Scheduled and confirmed appointments.
- Handled incoming calls and directed callers to appropriate department or employee.
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
Medical Assistant
Trover Clinic
Madisonville, Kentucky
10.1984 - 09.1994
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Provided assistance to medical staff in performing minor surgical procedures.
- Prepared laboratory specimens for analysis and organized lab results for review by the physician.
- Organized patient charts before each day's clinic sessions began.
- Administered injections, medications and treatments as directed by the physician.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
- Inspected equipment to ensure proper working order prior to use on patients.
- Cleaned and maintained medical equipment following procedures and standards.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Scheduled appointments for patients via phone and in person.
- Educated patients about medications, procedures and physician's instructions.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Measured vital signs and took medical histories to prepare patients for examination.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Kept facility stocked with necessary supplies, equipment and instruments.
- Changed dressings on wounds to prevent infection and check for healing.
Education
High School Diploma -
Madisonville North Hopkins High School
Madisonville, KY06-1973
Affiliations
learning to play golf
daily walker
Accomplishments
- awarded employee of the month three times
Certification
- Certified medical coder CPC
- Certified family practice coder CFPC
Timeline
Coding Supervisor
Baptist Health Medical Center
07.2021 - 01.2024
Coder
Baptist Medical Center
07.2000 - 07.2021
Appointment Secretary
Trover Clinic
09.1994 - 07.2000
Medical Assistant
Trover Clinic
10.1984 - 09.1994
High School Diploma -
Madisonville North Hopkins High School
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