Brenda Espinoza
Kapolei,HI
Summary
Sales Representative with a solid record of consistently achieving customer retention goals through relationship building and advanced product knowledge. High-energy sales and customer relations professional well-versed in communicating with different individuals and negotiating successful solutions. Focused on offering superior support and meeting all production targets. Creative in applying expertise in sales to building robust solutions that enhance loyalty, promote retention and support revenue objectives. Skilled in leadership functions such as training and mentoring new associates. Detailed Sales Representative well-known for turning problem accounts into long-term customers. Reliable and quick-paced. Proponent of team-based sales efforts. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Sales Coordinator
Herc Rentals
Kapolei, HI
02.2018 - 01.2024
- Developed and implemented processes to ensure accurate data entry into the customer relationship management system.
- Assisted in developing new business proposals for potential customers with innovating ideas.
- Delivered exemplary customer service and support by remaining poised in most stressful situations.
- Partnered with sales representatives and managers during customer consultation to build better customer relations.
- Managed customers portfolio and collected from $2,000 to $52,000 in a period of 3 months.
- Researched and capitalized on emerging opportunities to build business and expand customer base.
- Developed long-term partnerships with lucrative business customers.
- Conducted pop-up internal audits to check that the determined location was following proper SOP's.
- Adhered to company initiatives and achieved established goals.
- Delegated work to staff, setting priorities and goals.
- Responded to customer inquiries and delivered appropriate information after carefully researching issues.
- Helped implement sales techniques to increase Territory Revenue by 22 percent in 1 year period.
Payroll Specialist
US Army
Diamondhead, HI
01.2019 - 12.2019
- Managed soldier payments, ensuring accurate and timely compensation based on rank.
- Collaborated with US Hawaii government officials to send reports and track daily progress.
- Issued and validated checks for service members.
- Processed payroll for over 300 soldiers bi-weekly, ensuring accuracy of pay and deductions.
- Assisted with auditing processes related to payroll.
- Researched discrepancies in payroll data and provided corrective action when needed.
- Developed and implemented procedures to ensure accurate entry of payroll data into the system.
- Ensured that all necessary taxes were withheld accurately from each soldiers paycheck.
- Managed multiple tasks simultaneously while meeting deadlines consistently.
12W Carpentry and Masonry Specialist
US Army
Ontario, CA
12.2012 - 12.2019
- Performed detailed measurements and calculations for construction projects.
- Assisted in mixing mortar, grout, or plaster to specified consistency.
- Inspected structures and identified areas that need repairs or renovation.
- Reviewed jobsite needs with foreman and coordinated construction.
- Installed brick veneer on interior and exterior walls.
- Operated power saws to cut lumber into desired shapes and sizes.
- Inspected completed jobs for quality assurance purposes.
- Provided assistance in loading materials onto trucks for delivery.
- Maintained tools in good condition through regular cleaning and sharpening.
- Adhered strictly to safety regulations while performing all tasks.
- Performed various carpentry duties, including both rough and finish carpentry.
- Used various carpenter's hand tools, portable power tools and standard measuring instruments.
- Maintained records and documented actions for progress reports.
Liaison Coordinator
US Army
Kuwait, Kuwait
01.2015 - 12.2016
- Conducted orientation sessions for new Soldiers to ensure they were aware of the upcoming procedures.
- Facilitated communication between Higher Ranking Officers and lower ranking enlisted/members to resolve issues in a timely manner.
- Provided support to department heads by coordinating resources and personnel as needed.
- Coordinated travel arrangements for soldiers attending different military basses.
- Acted as a primary contact person between moving military basses to assist incoming soldiers.
- Recognized for providing first-rate support and services to soldiers and assigned company's.
Education
Associate of Applied Science - Business Management
Leeward Community College
Pearl City, HI06-2022
Skills
- Negotiation
- Safety Protocols
- Analytical Thinking
- Attention to Detail
- Project manager
- Customer engagement and support
- Coaching skills
- Computer literate
- Customer Communication
- Issue Resolution
- Sales strategy development
- Problem solving
- Team work
- Foreign Language
Certification
- Sales Force Certified
- Basic Leadership course (BLC)
- Combat Life Saver course.
- Inherent Resolve Campaign award
- Iraqi Freedom Campaign award
- National Defense service medal
- Global War on Terrorism expeditionary medal
- Army Service ribbon
- Overseas Service ribbon
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Payroll Specialist
US Army
01.2019 - 12.2019
Sales Coordinator
Herc Rentals
02.2018 - 01.2024
Liaison Coordinator
US Army
01.2015 - 12.2016
12W Carpentry and Masonry Specialist
US Army
12.2012 - 12.2019
Associate of Applied Science - Business Management
Leeward Community College
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