Brenda Estrada
Summary
Highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
2
2
Languages
2027
2027
years of professional experience
Work History
Mortgage Accounting Admin
Prosperity Bank
La Grange , TX
03.2021 - Current
- Collaborated with diverse coworkers to resolve product-related issues and achieve objectives.
- Delivered knowledgeable service, promoting high levels of customer satisfaction.
- Executed daily responsibilities accurately and efficiently, ensuring smooth operations.
- Organized and prioritized tasks to effectively meet service goals.
- Provided support and guidance to colleagues, fostering a collaborative work environment.
- Worked with cross-functional teams, driving progress toward shared goals.
On-Boarding Specialist
Prosperity Bank
La Grange, Texas
2009 - 2021
- Fostered high customer satisfaction by resolving issues promptly and courteously, contributing to positive customer experiences.
- Collaborated with a diverse team to resolve product and service challenges, enhancing overall team effectiveness.
- Coordinated with cross-functional teams to achieve project goals, ensuring alignment and collaboration across departments.
- Efficiently prioritized tasks to achieve service-related objectives.
- Completed daily responsibilities with precision and efficiency.
- Worked alongside team members to fulfill project milestones on schedule.
- Provided guidance and support to maintain a cooperative work atmosphere.
- Managed time effectively, ensuring timely completion of all assigned tasks.
Deposit Operations Specialist
State Bank
La Grange , TX
09.1997 - 2009
- Assured compliance by monitoring daily account activities according to regulations.
- Enhanced service delivery by collaborating with team members to optimize operational procedures.
- Trained new employees on deposit protocols and standards in customer service.
- Resolved all debit card issues, including ordering replacements for customers.
- Mentored junior staff in deposit operations, fostering a knowledgeable team environment.
- Worked closely with other departments to ensure seamless transaction processing.
Education
Associate of Science - Accounting And Economics
Blinn College
Brenham, TX05-2000
High School Diploma -
La Grange High School
La Grange, TX05-1998
Skills
- Regulatory compliance
- Quality assurance
- Troubleshooting
- Issue resolution
- Cross-functional teamwork
- Training & Development
- Organizational skills
- Time management
- Knowledge sharing
Languages
English
Professional
Spanish
Limited
Timeline
Mortgage Accounting Admin
Prosperity Bank
03.2021 - Current
Deposit Operations Specialist
State Bank
09.1997 - 2009
On-Boarding Specialist
Prosperity Bank
2009 - 2021
Associate of Science - Accounting And Economics
Blinn College
High School Diploma -
La Grange High School