Brenda Farina
Chatham,United States
Summary
Hospitality and Customer Service student with experience supporting families and customers in childcare, healthcare, and e-commerce environments. Strong communication, time management, and problem-solving skills. Adaptable and reliable with the ability to provide positive guest and client experiences in diverse situations. Bilingual in Portuguese and English.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Live-In Childcare Provider
Cultural Care Au Pair
07.2022 - 07.2024
- Provided daily care, scheduling, and educational activities for children ages newborn to 7.
- Coordinated school routines, meal preparation, and safe transportation.
- Communicated with parents to support routines, expectations, and household organization.
- Strengthened English communication skills through full cultural and language immersion.
Founder & Online Store Owner (Stationery & Paper Goods)
Self-Employed
11.2020 - 07.2022
- Managed product selection, pricing, and online sales.
- Supported customers through messaging platforms to ensure positive shopping experiences.
- Organized inventory, shipments, and daily store operations.
- Developed marketing and social media content to increase engagement.
- Remote
Customer Support Representative (E-Commerce Chat & Email)
Concentrix
10.2020 - 06.2022
- Resolved inquiries related to orders, payments, and account access.
- Handled multiple support chats simultaneously while maintaining accuracy and clear communication.
- Provided empathetic and timely digital support to improve customer satisfaction.
- Remote
Education
Associate Degree - Hospitality Management
Union County College
Cranford, NJ01.2026
Skills
- Service excellence
- Organizational time strategies
- Calendar management
- Problem Solving
- Teamwork
- Emotional Intelligence
- Conflict Resolution
- Multitasking
Certification
- CPR & First Aid — American Heart Association (2022)
- Cultural Care Au Pair Training Program (2022)
- Flight Attendant / Cabin Crew Training — CEAB, Brazil (2018)
Timeline
Live-In Childcare Provider
Cultural Care Au Pair
07.2022 - 07.2024
Founder & Online Store Owner (Stationery & Paper Goods)
Self-Employed
11.2020 - 07.2022
Customer Support Representative (E-Commerce Chat & Email)
Concentrix
10.2020 - 06.2022
Associate Degree - Hospitality Management
Union County College