Michelle Moore
Dallas,GA
Summary
Detailed oriented professional with strong customer service skills, dedicated to delivering exceptional support and enhancing client satisfaction. Proven ability to resolve issues efficiently while maintaining a positive brand image. Expertise in building rapport with customers, and addressing their needs effectively.
Dynamic childcare provider with a proven track record at Honey Bear Daycare, excelling in child development and activity planning. Adept at fostering positive relationships with families and supporting children with special needs. Recognized for creating safe environments and enhancing communication skills, ensuring every child thrives in a nurturing atmosphere.
Overview
27
27
years of professional experience
Work History
Childcare Provider
Honey Bear Daycare
Mableton, GA
04.2022 - Current
- Organized and planned age-appropriate reading, crafts, and music lessons.
- Helped develop motor skills through active playtime activities like running, jumping.
- Established and maintained safe, supportive and welcoming environments for children of all backgrounds.
- Cared for children of various ages and assisted with feeding, dressing and daily activities.
- Supported children with special needs, adapting activities to meet diverse requirements.
- Developed positive relationships with families by communicating regularly about their child's development.
- Encouraged positive interactions between children by providing supervision at all times.
- Attended professional development workshops to stay current on best practices in early childhood education.
Office Assistant
Moore Improvements
Dallas, GA
02.2010 - 01.2022
- Maintained an organized filing system of paper documents and electronic files.
- Organized office operations and procedures, such as managing calendars, scheduling appointments, preparing reports and maintaining records.
- Performed data entry tasks into various computer systems accurately and efficiently.
- Collected and entered payment data into system, maintaining complete confidentiality and accuracy.
- Delivered messages and ran errands.
- Communicated with customers, employees and vendors to answer questions and address complaints.
- Monitored office expenses and submitted purchase requests.
- Managed office supply inventory by tracking orders and ensuring adequate stock levels are maintained at all times.
Technical Support Representative
Dish Network Corp
Alvin, TX
01.2008 - 12.2008
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
- Documented all customer interactions and resolutions in the ticketing system for future reference and reporting.
- Provided technical assistance to customers through phone, email and chat support.
- Diagnosed system errors and implemented solutions to resolve them.
- Guided customers through step-by-step solutions in a clear and concise manner.
Customer Service Representative
Sun Trust Bank
Marietta, GA
01.1998 - 07.1999
- Resolved customer complaints promptly and efficiently.
- Developed positive relationships with customers through friendly interactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Education
HS Diploma
Mt. Zion High School
Jonesboro, GA05-1996
Skills
- Customer Engagement
- Service Excellence
- Client Assistance
- Child development
- Activity planning
- Special needs support
- Safety management
- Nutritional guidance
- Communication skills
- Parent engagement
Timeline
Childcare Provider
Honey Bear Daycare
04.2022 - Current
Office Assistant
Moore Improvements
02.2010 - 01.2022
Technical Support Representative
Dish Network Corp
01.2008 - 12.2008
Customer Service Representative
Sun Trust Bank
01.1998 - 07.1999
HS Diploma
Mt. Zion High School
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