- Growing herbs, vegetables, or fruits in home gardens
- Participate in and [sport 2], as recreational activities to maintain physical fitness
- I have a passion for photography and editing photos
- Volunteering
- Woodworking
- Music
- Backpacking and Hiking
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
- Gardening
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- I participate in a variety of outdoor recreational activities
- Enjoy hobbies that combine physical activity with outdoor exploration
- Reading
- Knitting and Crocheting
- Hiking
- Historical Exploration
- Exploring various forms of art, such as, painting, and woodcarving, to nurture creativity and personal growth
- Exploring various forms of art, such as painting, wood carving, and natural healing, to nurture creativity and personal growth
Brenda Fayard
Summary
Dynamic Bookseller from A Novel Experience, excelled in enhancing customer loyalty and resolving complaints, boosting repeat business. Skilled in customer service and computer proficiency, adept at relationship building and leveraging active listening to tailor solutions. Mentored new hires, contributing to team success and sales growth through informed recommendations and personalized service.
Overview
19
19
years of professional experience
Work History
Bookseller
A Novel Experience
09.2006 - Current
- Managed cash register transactions accurately, ensuring proper handling of financial transactions and minimizing discrepancies.
- Collaborated with management to create eye-catching displays that showcased popular titles or themes, increasing visibility for featured books.
- Maintained an up-to-date knowledge of current literary trends, ensuring accurate recommendations for customers.
- Maximized store efficiency by cross-training in multiple departments, allowing for seamless shift coverage and reduced downtime.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
Education
GED -
Bass High School
Atlanta, GA05-1972
Skills
- Customer service
- Active listening
- Customer relations
- Relationship building
- Call center experience
- Computer proficiency on Apple
- Complaint handling
- Payment processing
- Call center operations
- Follow-up skills
- Store maintenance
Interests
Timeline
Bookseller
A Novel Experience
09.2006 - Current
GED -
Bass High School
Similar Profiles
ELIZABETH WANJIKU KABURAELIZABETH WANJIKU KABURA
Group F&B Manager at Miracle Experience, Tanzanite Experience, Zanzibar SubmarineGroup F&B Manager at Miracle Experience, Tanzanite Experience, Zanzibar Submarine
ELIZABETH WANJIKU KABURAELIZABETH WANJIKU KABURA
Group F&B Manager at Miracle Experience, Tanzanite Experience, Zanzibar SubmarineGroup F&B Manager at Miracle Experience, Tanzanite Experience, Zanzibar Submarine
Mounir Aoun SeghirMounir Aoun Seghir
Sales manager intern at Own work experienceSales manager intern at Own work experience
NYTALYA FRYENYTALYA FRYE
Bookseller at Barnes and NobleBookseller at Barnes and Noble
Alexandra TomkoAlexandra Tomko
Bookseller at Half Price BooksBookseller at Half Price Books