Brenda Flippin

• Coordinated with healthcare providers to connect clients with necessary services and support.
• Connected families with necessary social services, alleviating barriers to healthcare access and improving quality of life.
• Built trust within diverse communities through cultural competency training, empathetic communication skills, and active listening techniques.
• Addressed patient concerns and provided support to vulnerable demographics.
• Participated in ongoing professional development opportunities to stay current on best practices in community health work, ensuring the delivery of quality services to clients.
• Worked directly with patient treatment teams and participated in care coordination procedures.
• Managed enrollment, transportation, and paperwork for individuals to take advantage of community resources.

• Conducted community outreach initiatives to promote health awareness and access to resources.
• Coordinated with healthcare providers to connect clients with necessary services and support.
• Developed educational materials addressing community health issues and best practices for wellness.
• Facilitated workshops on preventive health measures, enhancing community engagement and participation.
• Analyzed community health data to identify trends and inform program development strategies.
• Connected families with necessary social services, alleviating barriers to healthcare access and improving quality of life.
• Built trust within diverse communities through cultural competency training, empathetic communication skills, and active listening techniques.
• Addressed patient concerns and provided support to vulnerable demographics.
• Participated in ongoing professional development opportunities to stay current on best practices in community health work, ensuring the delivery of quality services to clients.
• Worked directly with patient treatment teams and participated in care coordination procedures.
• Managed enrollment, transportation, and paperwork for individuals to take advantage of community resources.
• Increased awareness of available resources by organizing and participating in community health fairs and events.
• Promoted access to healthcare services for underprivileged populations through community outreach efforts.
• Collaborated with external organizations to coordinate health and social services.
• Conducted home visits to assess living conditions, provided recommendations for safety improvements and connected clients with resources as needed.
• Improved community health by conducting assessments, identifying needs, and developing intervention plans.
• Implemented evidence-based practices in health promotion activities, leading to improved overall community wellness.
• Reduced hospital readmissions by collaborating with multidisciplinary teams to provide comprehensive care plans for patients.
• Developed and maintained relationships with community partners to build program scope.
• Trained new Community Health Workers on best practices, contributing to increased team efficiency and effectiveness in serving the community.
• Collaborated with healthcare providers to ensure comprehensive care coordination for patients transitioning between settings.
• Explained required eligibility applications to patients and helped complete applications for services.
• Assisted clients in navigating complex healthcare systems by providing guidance on insurance coverage options and connecting them with appropriate providers or agencies.
• Mediated communication between healthcare providers and clients, facilitating better understanding of medical information and treatment plans.
• Monitored and documented participants' progress toward individualized health goals.
• Helped vulnerable individuals navigate complex healthcare system.
• Strengthened relationships with local organizations, fostering partnerships to address pressing community health issues.
• Advocated for patients' rights and access to healthcare services, enhancing patient satisfaction and trust in health care systems.
• Trained new community health workers, sharing best practices and ensuring consistent quality of care across team.

• Assisted in patient intake and documentation, ensuring accurate information collection.
• Performed routine clinical tasks, maintaining high standards of patient care and safety protocols.
• Supported healthcare providers during examinations, enhancing workflow efficiency in a fast-paced environment.
• Educated patients on treatment plans and medication usage, promoting adherence to prescribed therapies.
• Streamlined appointment scheduling processes, improving patient access to care services.
• Trained new staff on clinical procedures and office protocols, fostering a collaborative team environment.
• Implemented electronic health record updates, ensuring data accuracy and compliance with regulations.
• Sanitized, restocked, and organized exam rooms and medical equipment.
• Utilized electronic health records software proficiently to input data accurately, facilitating smooth transitions between healthcare providers during patient handoffs.
• Collected and documented patient medical information such as blood pressure and weight.
• Called and faxed pharmacies to submit prescriptions and refills.
• Assisted physicians in providing quality care through thorough documentation of medical histories and physical examination results.
• Prepared patients for examinations or treatments, positioning them properly to ensure comfort throughout the procedure while assisting healthcare professionals as needed.
• Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
• Maintained confidentiality of patient information by adhering to HIPAA guidelines at all times during recordkeeping and communications.
• Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.
• Built rapport with diverse populations of patients through compassionate listening skills and empathetic communication.
• Continually updated medical knowledge through participation in professional development opportunities, staying current on industry trends and advancements in clinical practice.
• Demonstrated strong multitasking skills while juggling multiple responsibilities including front office duties like answering phones or processing billing inquiries alongside clinical tasks when required.
• Implemented care and efficiency improvements to support and enhance office operations.
• Oriented and trained new staff on proper procedures and policies.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
• Completed EKGs and other tests based on patient presentation in office.
• Obtained and documented patient medical history, vital signs and current complaints at intake.
• Prepared lab specimens for diagnostic evaluation.
• Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
• Performed medical records management, including filing, organizing and scanning documents.
• Obtained client medical history, medication information, symptoms, and allergies.
• Increased patient satisfaction by promptly addressing concerns or questions about their treatment plans or test results.
• Facilitated effective communication between patients and healthcare providers with clear explanation of medical procedures and treatment plans.
• Promoted a safe work environment by complying with infection control policies and procedures, including proper hand hygiene practices.
• Supported team members in providing comprehensive care through active participation in interdisciplinary meetings focused on individualized clinical goals.
• Educated patients on preventive healthcare measures such as vaccinations, diet modifications, and exercise routines tailored to their specific needs.
• Enhanced patient care by efficiently performing clinical tasks such as taking vital signs and administering medications.
• Contributed to accurate diagnoses by efficiently collecting and preparing laboratory specimens for analysis.
• Prepared and administered medications to alleviate patient symptoms.
• Recognized potential emergencies, acting swiftly to notify appropriate personnel and initiate necessary protocols for patient safety.
• Improved patient flow within the clinic by effectively managing appointment scheduling and timely rooming of patients.
• Assisted with routine checks and diagnostic testing by collecting and processing specimens.
• Ensured optimal patient experience by maintaining a clean, comfortable, and organized treatment environment.

• Documents in the medical record according to established procedures. Performs assigned work in a timely and productive manner. Completes department clerical functions as needed. Provides instruction to patients and their families under the direction of the RN. Apply monitor and remove patient restraints as per physician or hospital protocol. Assures equipment malfunctions are reported to the appropriate department. Respond to call lights and telephones, pass meal trays, and transport patients. Performs the UPMC nursing core nursing assistant responsibilities (blood glucose, weights, vital signs, I&O, specimen collections, and Foley care) AND at least four of the following BU-identified tasks: phlebotomy, 12 lead EKG, simple dressing, Foley catheter removal, point of care testing, bladder scan, straight catheter, or IV catheter removal. Provides patient care including assisting with patient procedures and activities of daily living. Assists with physical, respiratory, and cardiopulmonary therapies. Provides feedback to the RN regarding patient care and reports changes in patient status. Performs in accordance with system-wide competencies/behaviors. Maintain competency and/or perform at least 1 or more of the following advanced skills based on department operational need: 12-lead EKGs, phlebotomy/venipuncture, peripheral IV removal, indwelling Foley catheter removal, and basic arrhythmia.
• Cross-trained to perform all tasks of HUC for the emergency department which includes answering phones and facilitating transfers via ambulance or helicopter with appropriate documentation. Facilitate transportation for testing or admissions. Verify medical records are complete and that exterior documentation is scanned and forwarded to medical records.

• Direct patient contact in an Inpatient and Outpatient setting, collecting laboratory specimens for infants, children, and adults based on orders provided by Physicians. In the Inpatient setting, laboratory specimens are collected based on orders provided by physicians and sent to the lab for processing. In an outpatient setting, orders are brought to the collection departments, which are entered into the system by the Phlebotomist; the specimen(s) are then collected and sent to the lab with the order for processing. When necessary, travel to the local nursing home for Stat labs which are collected and transported back to the lab for processing based on the protocols in place for the Healthcare system.

• Created and implemented electronic scheduling for nursing, aides, and all therapies, this is continuously monitored throughout the day and adjustments are constant. Adjust to numerous scheduling changes and maintain staff schedules per productivity expectations and ensure proper flow of schedule continues.
• Set schedules daily for the start of care. Pull reports from EMR twice daily to verify the master schedule and the schedule in the EMR are correct, make any adjustments, and conference with intake on patients that can be admitted to services. Call patients to confirm an appointment for admission. Set the electronic schedule and email it to all field staff.
• Receive all SOC/ROC/RECERT information from admitting field staff. Compile the information for each patient. Put all information into a word document. Email completed SOC info list to pertinent staff for home care and the hospital care coordinator. Add visits to the master schedules. Plot visits as needed. Take all additional discipline referrals and put on the Therapy eval log for field staff.
• Created and maintained daily Therapies eval log to track additional disciplines ordered to ensure patients receive services ordered. From this log, I provide monthly reports with data for additional services ordered, scheduled, and performed. This includes follow-up on additional disciplines that do self-scheduling to ensure that an eval is noticed.
• Created and implemented Scheduling SharePoint to make a schedule and applicable additional documents accessible to all applicable staff. These documents are monitored daily and adjusted, and sent via electronic transmission.
• Monitors patients in ED, OBS, and Admissions. Assigns transfers and/or phone calls as necessary and coordinates facilitation of information to home care staff.
• Performs all aspects of scheduling 6 days a week for all nursing, physical therapy, occupational therapy, and home health aides’ visits. This includes weekend scheduling to ensure the schedules are updated and correct for the start of the new work week.
• Communicates with managers as necessary to facilitate patient scheduling.
• Created and Implemented Lab Label Program- Pre-register all patients lab orders with the laboratory to coincide with nursing visits. Coordinate and get labels to the nursing staff. If a patient is not being seen by one of our nurses I coordinate with Home lab to have a phlebotomist draw the labs for home bound patients. Coordinate special pickups with the couriers and nurses to decrease drive time for field staff.
• Answer phones as needed throughout the day.

• Patient Access Representative for WVU Medicine. The front-line employee responsible for registration for all hospital areas, including but not limited to the Emergency Room, Same Day Surgery, Laboratory, Radiology, Med/Surg, ICU, and Cardiac and Pulmonary Rehab. Registration includes proper verification of patient demographics and insurance, and collection of copays, if applicable. Patient Access also answers all incoming calls and routes to the proper departments and greets all patients and visitors and routes them to the proper destination. In certain circumstances, patient access will also assist patients in gathering proper documentation to ensure the patients receive the services that are needed at time by coordinating with physicians’ offices and other allied health professionals. Patient Access monitors all code calls through the emergency monitoring system and calls codes on the overhead system and logs said codes or rapid responses for accurate record keeping. Patient access accepts payments for pharmacy, copays and patient accounts and keeps petty cash drawers and accurate record keeping of the same. Patient Access works all shifts and rotates on a floating schedule. Access to almost all insurance verification sites and utilizes EPIC patient database.

Certification in EKG and Phlebotomy. National Certification through NHA.

• 3.5 GPA

• Dean's List
• Honor Roll