Brenda Franco
Long Beach,WA
Summary
Operations leader with 8+ years of experience in retail environments, including training new hires and management roles, supporting scheduling, and guiding daily store priorities. Known for strong problem solving, employee relations, and clear communication that helps teams perform at a high level. Dedicated to building capable teams and improving store operations.
Overview
1
1
Language
1
1
Certification
9
9
years of professional experience
Work History
Operations Manager
Nike
Torrance, California
10.2020 - 03.2024
- Trained team members on store policies, safety procedures, and customer service practices to ensure compliance and enhance customer experience.
- Worked with store leadership on labor planning and daily operational priorities.
- Coordinated scheduling, training, and inventory control tasks to streamline operations and improve resource management.
- Trained new management roles within the store and supported district-wide operations.
- Supported daily retail operations across Nike store workflows and service standards.
- Collaborated with employees and a human resource business partner on benefits enrollment and facilitated dedicated space for the process.
Lead Production Specialist
Nike
Torrance, CA
07.2018 - 12.2020
- Trained a team on Nike quality and safety standards, ensuring compliance and enhancing overall product integrity.
- Developed and facilitated training programs for employees to promote professional growth and skill enhancement.
- Facilitated efficient scheduling for the department to meet operational needs. Guided team members toward goal completion.
- Partnered with department managers to keep product display updates moving from delivery to floor.
- Worked with a loss prevention manager to build oversight procedures and train other stores.
Retail Sales Associate
Nike
Long Beach, California
09.2015 - 07.2018
- Processed sales, returns, and exchanges through point-of-sale systems.
- Resolved customer concerns with professional, friendly service.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Supported visual merchandising updates and seasonal product launches.
Education
Master of Arts - Organizational Leadership
Gonzaga University
Spokane08-2023
Bachelor of Arts - Psychology
California State University, Long Beach
Long Beach, CA05-2018
Skills
- Team training and development
- Leadership and management
- Workflow optimization
- Cross-functional communication
- Organizational management
- Problem solving
- Attention to detail
- Conflict resolution
Languages
Spanish
Full Professional
Certification
- Associate Professional in Human Resources- HRCI
Accomplishments
- Top Community Program for Southern California- Lead Community Program 2023
- Buddy of the Year Nominee 2022- Best Buddies Southern California
- Employee of the Year 2017- Best Overall Performance in Store
Timeline
Operations Manager
Nike
10.2020 - 03.2024
Lead Production Specialist
Nike
07.2018 - 12.2020
Retail Sales Associate
Nike
09.2015 - 07.2018
Master of Arts - Organizational Leadership
Gonzaga University
Bachelor of Arts - Psychology
California State University, Long Beach